Experienced Customer Support Associate – Veterinary Community Engagement

Join our dynamic team at arenaflex, and be part of a mission to revolutionize the $50B+ animal health industry. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes and enabling them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the industry, we're seeking an exceptionally talented and passionate individual to join our ranks.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds, and dedicated to providing a work environment free from discrimination, harassment, and retaliation.

The Role

As an Experienced Customer Support Associate, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment, with a strong desire to learn and help our customers succeed.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a mission to revolutionize the animal health industry

• Work with a dynamic and growing team
• Enjoy a positive and inclusive work environment
• Develop your skills and expertise in a fast-paced and innovative industry
• Have the opportunity to make a real impact on our customers' lives

How to Apply

If you're a motivated and passionate individual looking to join a dynamic team, please submit your application through our official careers page. We're excited to hear from you and look forward to reviewing your application.

Important Note

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job