Experienced Full Stack Customer Experience Manager – Digital Character Development and Omnichannel Engagement

Join arenaflex in shaping the future of customer experience and driving business growth through innovative digital solutions.

About arenaflex

arenaflex is a leading retail giant that is revolutionizing the way customers interact with our brand. We are committed to delivering exceptional customer experiences across all touchpoints, from in-store to online. Our Customer Advanced Character group is at the forefront of this effort, working tirelessly to understand our customers' needs and preferences. By leveraging cutting-edge technology and data-driven insights, we aim to create a seamless and personalized experience for our customers.

About the Role

We are seeking an experienced Full Stack Customer Experience Manager to join our Customer Advanced Character group. As a key member of our team, you will be responsible for driving the development and implementation of digital character development strategies across various customer experience touchpoints. Your primary focus will be on enhancing customer centricity by extending our understanding of customers and their preferences. By doing so, we can serve them when and how they need.

Key Responsibilities

* Support the improvement of character customer experiences across a designated customer experience space (e.g., store service desks, checkout)

• Break down existing CX streams at various touchpoints
• Design tests for character capture (e.g., phone numbers)
• Interpret the customer experience plan that would enhance character capture and utilization at exchange points from paper to execution plan
• Foster an execution guide for select experience execution
• Collaborate with item, field, and research groups to develop analyses
• Participate in cross-functional meetings joining forces with item and surveys and approve tests
• Manage tests in the field
• Send tests in accordance with Walmart field activities groups
• Collaborate with research to decipher results
• Suggest and execute upgrades
• Track progress of the analysis, set up and execute reporting structure, and develop benchmarks to beat expected challenges
• Partner with management
• Maintain associations with Walmart groups to ensure effective execution
• Capture partner needs, permitting the group to set up important business analysis
• Assemble and execute communication plans to key partners

You'll Deeply Inspire Us If...

* You are passionate about tackling complex challenges.

• You are enthusiastic about building digital experiences within an actual store climate.
• You are customer-driven in spirit and data-driven in execution.
• You can influence and build agreement through partner management.
• You have a test and learn mindset to repeat and work in your group's items.
• You have deep domain knowledge in retail location tasks and experience working with partners in stores.
• You are organized and conscientious in execution.
• You appreciate traveling and spending time in stores to arrange execution.
• You flourish in complex and matrixed associations.

You'll Have an Impact By...

* Driving the execution of Digital Character drives in store conditions

• Launching and scaling capabilities to empower enhancements to customer experiences and adaptation
• Working together with Omni experiences and Store Activities groups to convey a-list customer ID solutions
• Assembling deep associations with colleagues to share progress, show results, and gain buy-in from chief authority

Requirements

* Four-year college education required

• 7+ years in Tasks jobs, preferably with at least 3 years of experience in retail, store, or Omni climate
• 5+ years executing new drives in a store climate
• Solid and demonstrated ability to influence inside partners
• Demonstrated insight in executing effective drives
• Experience with Agile techniques and project management tools

What We Offer

* Competitive compensation

• Execution-based extra honors and other great benefits for a happier brain, body, and wallet
• Medical benefits include clinical, vision, and dental inclusion
• Financial benefits include 401(k), stock buy, and company-paid life coverage
• Managed time benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company limits, Military Leave Pay, adoption and surrogacy cost reimbursement, and more

PTO and PPTO

* You will also get PTO and PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you get depends on your work order and length of employment. It will meet or exceed the requirements of paid sick leave regulations, where applicable.

Live Better U

* Live Better U is a Walmart-paid training benefit program for full-time and part-time partners in Walmart and Sam's Club offices. Programs range from high school completion to four-year college educations, including English Language Learning and short-form certifications. Tuition, books, and fees are totally paid for by Walmart.

Qualification Requirements

* Qualification requirements apply to certain benefits and may depend on your work grouping and length of employment. Benefits are subject to change and may be dependent on a particular arrangement or program terms.

Additional Compensation

* Extra compensation includes yearly or quarterly execution rewards.

• Extra compensation for specific positions may also include:

+ Stock + Minimum Capabilities... Framed Below Are the Necessary Minimum Capabilities for This Position. If None Are Listed, There Are No Minimum Capabilities. * Four-year college education in Business Organization, Designing, Tasks, or related field and 3 years' experience in activities, project management, or related area OR 5 years' experience in activities, project management, or related area. 1 year's administrative experience. Illustrated Below Are the Discretionary Favored Capabilities for This Position. If None Are Listed, There Are No Favored Capabilities. * Authority of cross-functional teams or projects

• Aces, Bosses: Activities Management
• Project Management - Project Management Professional - Accreditation

Apply Now

Join arenaflex in shaping the future of customer experience and driving business growth through innovative digital solutions. Apply now and take the first step towards an exciting career opportunity. Apply for this job