Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex

At arenaflex, we're a forward-thinking organization that's revolutionizing the way we approach data insights and analytics. As a key member of our Consumer Insight, Measurement & Analytics (CIMA) team, you'll play a vital role in driving business outcomes and guest satisfaction through actionable statistics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) crew is dedicated to leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact channels to drive business results.

About arenaflex

arenaflex is a global leader in entertainment, media, and consumer products. Our mission is to create unparalleled experiences that inspire and delight our guests. We're committed to innovation, creativity, and excellence in everything we do. Our CIMA team is a hub of analytical expertise, and we're looking for talented individuals like you to join our ranks.

Job Summary

We're seeking an experienced Full Stack Performance Analyst to join our DTOA team. As a Performance Analyst, you'll provide dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with our team to develop, manage, and analyze data-driven insights that inform business decisions and drive commercial outcomes. This is a remote opportunity, and you'll have the flexibility to work from home while being part of a dynamic and collaborative team.

Key Responsibilities

* Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas that require further research, and develop personalized analyses from start to finish
• Build reports and visualizations to tell compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and continuously optimize reports and documents used to support various programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and document accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

What We're Looking For

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunity to work with a global leader in entertainment, media, and consumer products
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible remote work arrangement
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and analytical individual who is passionate about data insights and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job