Experienced Loyalty Customer Care Representative – Work From Home Opportunity with arenaflex
Job Title: Experienced Loyalty Customer Care Representative – Work From Home Opportunity with arenaflex
Job Description:
About arenaflex
At arenaflex, we're a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions that enable customer experiences. With a strategy-led, technology-enabled approach, we're consistently named an industry leader by Forrester. Our loyalty programs reach more than 330M consumers, and the impact of these programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.Why You'll Love Working at arenaflex
We're a mission and values-driven company, with a 30-year journey of creating a fun, high-trust, transparent workplace. We believe in leadership and ownership, and our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.About the Team and What We'll Build Together
As a member of our arenaflex Contact Center team, you'll have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning arenaflex Contact Center team where you'll have the ability to consistently leverage your superior communication skills in the loyalty marketplace.How You Will Make an Impact
As an Experienced Loyalty Customer Care Representative, you'll:- Learn specific client loyalty program guidelines.
- Answer all incoming inquiries directed to you in various media channels (phone, email, chat).
- Approach each day with a positive, professional, customer-centric, and team-oriented attitude.
- Act with integrity at all times.
- Communicate in a clear, concise, and helpful manner both verbally and in writing.
- Take ownership of customer inquiries while working toward a resolution.
- De-escalate as necessary through effective communication and problem-solving skills.
- Efficiently use all internal systems and resources.
- Work independently without the heavy need to rely upon your team or supervisor.
- Adhere to schedules and company policies and procedures.
- Escalate any issues or concerns that are unable to be resolved through normal efforts.
What You Need to Be Successful
To succeed in this role, you'll need:- A high school diploma or equivalent.
- The ability to attend a 7-week Training Program (remotely) with 100% attendance.
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 1 year of customer service experience (or equivalent experience).
- Strong customer service orientation with external/internal customers.
- A collaborative nature to work within assigned team.
- Good problem-solving ability to effectively guide customers through solutions.
- A high level of accuracy and attention to detail.
- A "whatever it takes" attitude to care for customers.
- The ability to be flexible regarding changes in work processes and environment.
- The ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness).
- Strong verbal, written, and listening communication skills.
- Flexibility with scheduling, including weekends.
- Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
- 2 years of customer service experience preferred.
- A strong home wifi connection, and quiet home office environment.