Experienced Live Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way people interact with our clients' websites, providing exceptional customer support and building lasting relationships with our visitors. As an experienced Live Chat Specialist, you'll be the face of our company, helping us deliver world-class service and support to our clients' customers.
About arenaflex
arenaflex is a leading provider of innovative solutions for businesses, helping them to connect with their customers and drive growth. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. With a focus on remote work and a flexible schedule, we offer the perfect opportunity for those who value work-life balance and want to make a real difference in the lives of our clients' customers.
Job Summary
We're seeking an experienced Live Chat Specialist to join our team, providing exceptional customer support and building relationships with our clients' customers. As a Live Chat Specialist, you'll be responsible for answering incoming customer live chats, evaluating customer interactions, and promoting interest in our clients' products and services. If you're a skilled problem solver with excellent communication and interpersonal skills, we want to hear from you!
Responsibilities
As a Live Chat Specialist at arenaflex, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in our clients' products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful as a Live Chat Specialist at arenaflex, you'll need:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality
Additional Information
As a Live Chat Specialist at arenaflex, you'll enjoy:
- A competitive hourly rate of $25.00 - $35.00/hour
- A flexible schedule with available shifts all days except Sundays and Saturdays
- A comprehensive benefits package, including medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
- Company equity program
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and building lasting relationships with our clients' customers. As a Live Chat Specialist, you'll be part of a dynamic team that's dedicated to making a real difference in the lives of our clients' customers. With a focus on remote work and a flexible schedule, we offer the perfect opportunity for those who value work-life balance and want to make a real difference.
How to Apply
If you're a skilled problem solver with excellent communication and interpersonal skills, we want to hear from you! Apply now to join our team as a Live Chat Specialist and become a part of our mission to revolutionize the way people interact with our clients' websites. Apply Job! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools Apply for this job