Experienced Full Stack Customer Experience Manager – Digital Character Client Experience

At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a key member of our Client Advanced Character group, you'll play a vital role in enhancing client centricity by extending our comprehension of clients and their preferences. When we do that, we can serve them when and how they need.

About arenaflex

arenaflex is a leading retail company that's committed to providing a seamless and personalized experience for our customers. We're a dynamic and innovative organization that's always looking for ways to improve and grow. Our Client Advanced Character group works closely with various departments, including Online business, Marketing, and other teams in our income association, to create a comprehensive and reliable digital perspective on clients' relationship with arenaflex.

Job Summary

We're seeking an experienced Full Stack Customer Experience Manager to join our Client Advanced Character group. As a key member of this team, you'll be responsible for driving the execution of Digital Character Client Experience initiatives in store conditions. You'll work closely with our Omni experiences and Store Activities groups to deliver top-notch client ID solutions. Your primary focus will be on driving the execution of Digital Character Client Experience drives in store conditions, launching and scaling capabilities to enhance client experiences and adoption.

Key Responsibilities

* Support the improvement of Digital Character Client Experiences across a designated client experience space (e.g., store service desks, checkout)

• Break down existing CX streams at various touchpoints
• Design tests for personality capture (e.g., phone numbers)
• Interpret the client experience plan that would upgrade personality capture and utilization at exchange points from paper to execution plan
• Foster an execution guide for select experience execution
• Collaborate with item, field, and investigation groups to develop analyses
• Participate in cross-functional gatherings joining forces with item and surveys and approve tests
• Oversee tests in the field
• Send tests in arrangement with Walmart field activities groups
• Collaborate with examination to decipher results
• Suggest and execute upgrades
• Track progress of the examination, set up and execute announcing structure, and foster gauges to beat expected chances
• Partner the executives
• Keep up with associations with Walmart groups to ensure effective execution
• Catch partner needs, permitting the group to set up important business examination
• Assemble and execute correspondence intends to key partners

You'll Deeply Inspire Us If

* You're passionate about tackling complex challenges

• You're enthusiastic about building digital experiences within an actual store climate
• You're client-driven in soul and information-driven in execution
• You can impact and build agreement through partner management
• You have a test and learn mindset to repeat and work in your group's items
• You have deep area knowledge in retail location tasks and experience working with partners in stores
• You're coordinated and conscientious in execution
• You appreciate traveling and investing time in stores to arrange execution
• You flourish in complex and matrixed associations

You'll Have an Impact By

* Driving the execution of Digital Character Client Experience drives in store conditions

• Launching and scaling capabilities to empower enhancements to client experiences and adoption
• Working together with Omni experiences and Store Activities groups to convey top-notch client ID solutions
• Assembling profound associations with colleagues to impart progress, showing results, and acquiring buy-in from chief authority

Requirements

* Four-year college education required

• 7+ years in Tasks jobs, preferably with at least 3 years of experience in retail, store, or Omni climate
• 5+ years executing new drives in a store climate
• Solid and demonstrated capacity to impact inside partners
• Demonstrated insight in executing effective drives
• Experience with Agile techniques and project management tools
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Benefits

At arenaflex, we offer competitive compensation, as well as performance-based extra honors and other amazing benefits for a happier brain, body, and wallet. Medical benefits include clinical, vision, and dental inclusion. Financial benefits include 401(k), stock buy, and company-paid life coverage. Managed time benefits include PTO (including sick leave), parental leave, family care depart, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company limits, Military Leave Pay, adoption and surrogacy cost reimbursement, and more. You'll also get PTO and PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you get depends on your work order and length of service. It will meet or exceed the requirements of paid sick leave regulations, where relevant.

Live Better U

Live Better U is a Walmart-paid training benefit program for full-time and part-time partners in Walmart and Sam's Club offices. Programs range from high school completion to four-year college educations, including English Language Learning and short-form certifications. Tuition, books, and fees are totally paid for by Walmart.

Qualification Requirements

Qualification requirements apply to certain benefits and may depend on your work grouping and length of service. Benefits are subject to change and may be dependent on a particular arrangement or program terms. For data about benefits and qualification, see One.Walmart.

Additional Compensation

Extra compensation includes yearly or quarterly performance rewards.

Least Capabilities

Framed below are the necessary least capabilities for this position. If none are listed, there are no base capabilities.

• Four-year college education in Business Organization, Designing, Tasks, or related field and 3 years' experience in activities, project management, or related area OR 5 years' experience in activities, project management, or related area. 1 year's administrative experience.

Favored Capabilities

Illustrated below are the discretionary favored capabilities for this position. If none are listed, there are no favored capabilities.

• Authority of cross-functional teams or projects
• Aces, Bosses: Activities Management
• Project Management - Project Management Professional - Accreditation

Apply Now

If you're passionate about tackling complex challenges and building digital experiences within an actual store climate, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's always looking for ways to improve and grow. Apply for this job