Evening Customer Care Associate - Full Time (10% Rate Differential)

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as we continue to revolutionize the healthcare industry with our innovative solutions and compassionate approach. Are you passionate about making a difference in people's lives? Do you have a knack for delivering exceptional customer service and a strong desire to grow your career in the health industry? Look no further! arenaflex is seeking a highly motivated and empathetic Evening Customer Care Associate to join our award-winning team.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why arenaflex?

* We are a company that truly cares about our members and our employees.

• We offer a comprehensive training program to help you develop the knowledge and skills you need to succeed in your role.
• We have a strong commitment to diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive for all.
• We offer a competitive compensation package, including a 10% rate differential for evening shifts.
• We have a strong focus on employee growth and development, with opportunities for advancement and professional development.

Job Summary

As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries, building rapport with callers using a friendly, courteous, and professional manner, verifying and collecting demographics, and determining and executing the best resolution to assist the member based on their needs or requests.

Key Responsibilities

* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries

• Build rapport with callers using a friendly, courteous, and professional manner
• Verify and collect demographics and update systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate areas both internally and externally
• Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Preferred Qualifications

* Experience working in a healthcare setting or with healthcare-related organizations

• Knowledge of healthcare policies and procedures
• Experience working with diverse populations and cultures
• Bilingual or multilingual skills

What We Offer

* Competitive hourly rate starting at $16.00

• 10% rate differential for evening shifts
• Comprehensive new-employee training program
• Ongoing training and development opportunities
• Collaborative and supportive work environment
• Opportunities for advancement and professional development
• Robust medical coverage, dental, and vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment

* Work from home as a remote associate

• Flexible scheduling to accommodate your needs
• Collaborative and supportive work environment
• Opportunities for advancement and professional development

How to Apply

If you are a motivated and empathetic individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our job openings. Apply for this job