Experienced Senior Collections Specialist – Home-Based Customer Service Representative

Join arenaflex, a Fortune 50 business enterprise, and become a part of a dynamic team that prioritizes relationships, growth, and success. As a Senior Collections Specialist in arenaflex's Home-Based Customer Service team, you will play a vital role in delivering exceptional customer experiences while working from the comfort of your own home. With a focus on collections, you will interact with customers, negotiate bill arrangements, and provide personalized solutions to resolve account issues. If you're a customer service professional with a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading retailer with over 400,000 team members worldwide. Our mission is to help all households discover the joy of everyday life by providing exceptional customer experiences. We prioritize relationships, growth, and success, and we're committed to making a positive impact in the communities we serve. Our culture is built on values such as caring, growing, and winning together.

The Target Enterprise Services (TES) Agency

The TES agency is at the forefront of communication, whether it's with customers or team members. From customer service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that contribute to arenaflex's unique reputation. We cultivate loyalty and satisfaction through remarkable services and guides, and we foster a culture of responsive, informed, and dedicated service – from the inside out – through company-provided services that our people can rely on.

TES Service Centers

TES has multiple service centers focused on delivering an exceptional experience with every touch and providing quick and seamless resolutions to issues on behalf of our customers and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that customers and team members alike have come to expect. From our headquarters to our stores and distribution centers, we directly drive arenaflex's bottom line by building customer loyalty as the store of choice and taking care of our team members so they can get back to doing what they do best.

Key Responsibilities

As a Home-Based Senior Collections Specialist, you will:

• Interact with customers and negotiate bill arrangements for both inbound and outbound collections
• Provide a personalized arenaflex interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying diverse account holder segments, and offering suitable possible solutions
• Demonstrate problem-solving skills through probing or making recommendations for handling of exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• Work in a multi-media environment (emails, telephone calls, chat messages, and letters) that's fast-paced and requires prioritization of work
• The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.

About You

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of previous customer experience or customer service experience
• Ability to engage with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience managing escalated customer complaints
• Ability to apply diverse data reasserts to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions to perform the role
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to safely lift and carry up to 25 pounds of equipment

Additional Home-Based Requirements

* From time to time, and upon request, you will be required to complete an online speed test and email a photograph of your speed test result to your supervisor.

• You may be required to deactivate Wi-Fi functionality while using Target systems during work hours.
• You may be required to store emergency and work telephone numbers (excluding online resources) and other required notices in a conspicuous spot in your home workspace.
• If there are prolonged disruptions in your electricity or internet service, you will be required to follow specific Target procedures, which may include taking unpaid days off if applicable.
• You will take reasonable care to prevent unauthorized disclosure of or access to Target assets or data by others in the home worksite.
• You must log out or lock your Target-issued laptop when you are away from your workspace.
• Target-issued systems can only be used for Target business functions, and printing and/or storing proprietary data is not allowed.
• You must maintain your workspace free from any personal mobile phones, tablets, or other such devices (especially video and audio recording devices).
• You must maintain Target's dress code expectations while working from home.
• You must use the surge protector to ensure your Target-issued system is properly supplied.
• You will not be reimbursed for any home office costs, including internet, office supplies, or table furniture.
• You are expected to follow Target's "Ergonomics in the Workplace" guide when setting up your workspace and to ensure a safe work environment.
• You must have a working smoke detector in or near the workspace.
• You must have a first aid kit available near the workspace.
• You may be expected to install all issued Target systems in your home workspace.
• You may be expected to disassemble and return to all Target-issued systems as directed by your supervisor upon request and/or upon the completion of your role.

Benefits

* Medical Insurance

• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k) Retirement Plan
• PTO
• Employee Discount
• Paid Sick Leave
• Paid Family Care Leave
• Paid Vacation leave

How to Apply

If you're a motivated and customer-focused individual with a passion for collections, we encourage you to apply for this exciting opportunity. Join arenaflex's Home-Based Customer Service team and become a part of a dynamic team that prioritizes relationships, growth, and success. Apply for this job