Experienced Customer Experience Concierge – Delivering Exceptional Service in the Arenaflex Centurion Lounge

At Arenaflex, we're committed to providing the world's best customer experience every day. As a Customer Experience Concierge in the Arenaflex Centurion Lounge, you'll be the face of Arenaflex to our customers, acting as an ambassador of the brand. We're seeking highly skilled and motivated individuals who share our passion for delivering extraordinary service to our best Card Members.

Join the Arenaflex Team and Lead the Way

At Arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Our Mission: Delivering Exceptional Service

As a Customer Experience Concierge, you'll be responsible for delivering superior service to Card Members visiting the Arenaflex Centurion Lounge. You'll be the first point of contact for our customers, welcoming them and providing access to our lounge. You'll take ownership of the customer's experience from beginning to end, creating innovative ways to resolve their issues or concerns and making them loyal enthusiasts of the Arenaflex brand.

Key Responsibilities:

* Welcoming and providing access to Card Members upon arrival at reception

• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Hours of Operation:

The Arenaflex Centurion Lounge is open from 05:00 AM - 11:00 PM Monday - Sunday. Hours are subject to change due to business need.

Qualifications:

* A minimum of 1 year recent experience servicing premium customers

• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks.

Salary and Benefits:

* $20.00 to $22.12 hourly + bonus + benefits

• The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
• We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
• Benefits include:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

Arenaflex Culture:

At Arenaflex, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe that everyone has the power to progress in incredible ways, and we're dedicated to providing the support and resources you need to thrive, professionally and personally.

Equal Opportunity Employer:

Arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Amex Flex:

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees:

Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment Eligibility:

Employment eligibility to work with Arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Apply Now:

If you're passionate about delivering exceptional service and want to join a team that's committed to making a difference, apply now to become a Customer Experience Concierge in the Arenaflex Centurion Lounge. Apply for this job