Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as a Customer Service Associate and embark on a rewarding career journey in the live event industry! Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of ticket marketplaces? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Associate to join our team in Coppell, TX. As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, providing elite service and ensuring seamless experiences for all.

About arenaflex

arenaflex is a leading player in the live event industry, connecting fans with unforgettable experiences through our innovative ticket marketplace. Our mission is to revolutionize the way people engage with live events, and we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers and sellers.

Your Journey as a Customer Service Associate

As a Customer Service Associate, you'll embark on a comprehensive onboarding journey that will equip you with the knowledge, skills, and resources needed to succeed in this role. Here's a snapshot of your progress over the first 30, 90, and 180 days:

Seller Operations Associate (30 days in)

* Complete new hire orientation and gain a deep understanding of arenaflex's operations, the live event industry, and our ticket marketplace.

• Learn the ins and outs of ticket marketplaces and how you'll contribute to providing exceptional experiences for our customers.
• Develop industry knowledge, critical thinking, and problem-solving skills to proactively identify potential order issues and find solutions.

Seller Operations Associate (60 days in)

* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities to build strong relationships.
• Navigate our order queue and determine what requires attention to provide real-time assistance.

Seller Operations Associate (90 days in)

* Play an active role in continued learnings to advance your skill sets and contribute to individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

* Outstanding communication, attention to detail, and organizational skills.

• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• A genuine interest in the live event space and a willingness to learn and grow.

Work Schedule and Benefits

* Office Location: Coppell, TX

• Work Schedule:

+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.

• Compensation:

+ $40,000 base salary with overtime eligibility. + Bi-annual bonuses. + Annual equity grant.

• Any hours worked over 40/week are overtime eligible.

Why Join arenaflex?

* Be part of a dynamic team that's passionate about delivering exceptional customer experiences.

• Enjoy a comprehensive onboarding program that will equip you with the skills and knowledge needed to succeed.
• Work in a hybrid environment that offers flexibility and work-life balance.
• Enjoy competitive compensation and benefits, including overtime eligibility and annual equity grants.

Ready to Join the arenaflex Team?

If you're a customer-focused individual with a passion for the live event industry, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and embark on a rewarding career journey that will take you to new heights! Apply Now! Apply for this job