Experienced Social Media Customer Support Specialist – Music Industry and Digital Marketing
At arenaflex, we're on a mission to revolutionize the way we experience music and entertainment. As a key member of our Sales and Digital Department, you'll play a vital role in shaping the future of music distribution and marketing. We're seeking an experienced Social Media Customer Support Specialist to join our team in Burbank, California. This is a unique opportunity to work with a dynamic team, drive innovation, and make a lasting impact on the music industry.
About arenaflex
arenaflex is a leading entertainment company that encompasses a wide range of music-related businesses, including Disney Music Publishing, Walt Disney Records, and Hollywood Records. Our mission is to create and distribute music that inspires, entertains, and connects people around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the music industry.
Job Summary
As a Social Media Customer Support Specialist, you'll be responsible for providing exceptional customer support to our clients and partners across various digital platforms. You'll work closely with our internal teams to ensure seamless execution of creative initiatives, analyze data to inform future strategies, and develop innovative solutions to drive business growth. If you're passionate about music, have a knack for digital marketing, and enjoy working in a fast-paced environment, we want to hear from you!
Key Responsibilities
* Fitness Account Liaison: Track and manage DMG's relationships with various fitness applications, including Peloton, Supernatural, and Medrhythms. Develop innovative approaches to support DMG's music releases with wellness partners, considering the unique characteristics and demographics of each platform.
- Advanced Showcasing Drives: Collaborate with internal teams to execute creative initiatives, analyze data to inform future strategies, and develop innovative solutions to drive business growth.
- Wikipedia Page Update: Ensure accurate and up-to-date information on DMG's Wikipedia page, including updates on new releases, artist information, and company news.
- UGC Library Demands and Asserting: Manage user-generated content (UGC) library demands, assert ownership, and ensure proper usage of DMG's music in various platforms.
- Verse Conveyance: Work with internal teams to ensure timely delivery of music to various platforms, including voice assistants and smart speakers.
- Voice and Brilliant Speaker Advancement: Stay up-to-date on the latest voice assistant technology (Siri, Alexa, Google) and develop strategies to increase streaming consumption through voice requests and measured results.
- Point Person for Select Digital Accounts: Liaise with select digital partners to market Disney releases for consumption on their platforms, including social asset ideas, advertising ideas, and other creative marketing methods.
- Digital Broadcast Conveyance: Work with internal teams to ensure timely delivery of music to various platforms, including webcasts and digital recording inventory networks.
Essential Qualifications
* 3+ years of experience working in digital marketing and development or similar technology fields in the music industry.
- Familiarity with smart speakers and devices, as well as experience working with third-party partners.
- Passion for music, ability to multitask, attention to detail, excellent communication, organization, and follow-through skills.
- Willingness to learn proprietary software as needed, familiarity with Microsoft Outlook and other programs.
- Bachelor's degree required.
Preferred Qualifications
* Experience working with podcast platforms, voice assistants, and smart speakers.
- Knowledge of music distribution and marketing principles.
- Familiarity with data analysis tools and software.
- Experience working in a fast-paced environment with multiple priorities.
Work Environment and Culture
* arenaflex is committed to creating a diverse and inclusive work environment that fosters creativity, innovation, and growth.
- Our Burbank office offers a collaborative and dynamic workspace, with opportunities for professional development and career growth.
- We prioritize work-life balance, offering flexible scheduling and remote work options to support our employees' well-being.
Compensation and Benefits
* Competitive salary range: $81,100.00 to $104,800.00 per year, based on a 40-hour work week.
- Benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for professional development, career growth, and advancement.
How to Apply
If you're passionate about music, digital marketing, and customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications. Apply Job! Apply for this job