Technical Content Designer – Customer Service at arenaflex

Join arenaflex, a global leader in entertainment services, as we shape the future of global entertainment. With over 278 million paid memberships in over 190 countries, we're revolutionizing the way people watch, play, and interact with our content. Our mission is to provide an exceptional experience for our members, and that's where our Global Customer Service (CS) organization comes in – we're dedicated to delivering amazing interactions with our subscribers worldwide. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a vital role in improving the support experience for our members and customer service agents. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams.

About arenaflex

arenaflex is one of the world's leading entertainment services, offering a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional experience for our members, and our Customer Service Content Strategy team is at the forefront of this mission.

The Role

As a Technical Content Designer, you'll be responsible for leading large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting. You'll create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials. You'll ensure consistent content style, tone, and format meet the evolving expectations of a global audience.

Responsibilities

* Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits

• Paid leave of absence programs, with full-time hourly employees accruing 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• A unique culture and environment that values diversity, equity, and inclusion
• Opportunities for career growth and professional development
• A competitive compensation structure, with an annual salary range of $50,000 - $190,000

Why arenaflex?

* arenaflex is a global leader in entertainment services, with a mission to provide an exceptional experience for our members

• We're committed to diversity, equity, and inclusion, and we celebrate the diversity of thought and background that builds stronger teams
• We offer comprehensive benefits, competitive compensation, and opportunities for career growth and professional development
• We're a fast-paced and innovative company, with a culture that values creativity, collaboration, and continuous improvement

How to Apply

If you're a talented Technical Content Designer with a passion for creating exceptional customer experiences, we want to hear from you! Apply now to join our Customer Service Content Strategy team and be a part of shaping the future of global entertainment. Apply Job! arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job