Experienced Patient Care Coordinator – After Hours Call Center (Remote)

At arenaflex, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and innovative solutions that make a meaningful difference in people's lives. We're seeking a compassionate and detail-oriented Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote team, you'll play a vital role in ensuring seamless patient care, efficient order processing, and exceptional customer service. If you're passionate about delivering exceptional patient experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Overview and Responsibilities

As a Patient Care Coordinator, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our team to resolve tracking issues, troubleshoot problems, and provide exceptional customer service. Your primary focus will be on delivering personalized care, ensuring patient satisfaction, and maintaining accurate records.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications and Requirements:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Essential Skills and Competencies:

* Effectively communicate in English, both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

* 100% remote work from home, day one of employment

• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process
• arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion

Benefits and Perks:

* 401k

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

* arenaflex invests in the growth and development of our employees, offering training programs, mentorship opportunities, and career advancement paths

• Our remote work environment allows for flexibility and work-life balance
• We prioritize employee well-being, offering resources and support for mental health, wellness, and stress management

How to Apply:

If you're passionate about delivering exceptional patient care and thrive in a fast-paced, dynamic environment, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job