Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring our valued sellers and customers receive elite service.
About arenaflex
arenaflex is a leading provider of innovative solutions in the live event industry. Our mission is to revolutionize the way people experience live events, and we're committed to delivering exceptional service to our customers and partners. As a Customer Service Associate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be responsible for managing transactions and relationships with our valued sellers and customers. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers. Your role will progress as follows:
First 30 Days: Setting the Foundation
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
First 60 Days: Building Relationships and Resolving Issues
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
First 90 Days: Advancing Your Skills
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring to arenaflex
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
* Office Location: Coppell, TX
* Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
+ Hybrid model, not fully remote. 3 days in-office and 2 days at home.
+ Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Overtime eligibility for any hours worked over 40/week
Why Join arenaflex?
* Opportunity to work with a leading provider of innovative solutions in the live event industry
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Chance to make a real impact in the lives of our customers
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Associate - Nights and Weekends role at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.
Contact Us
If you have any questions or would like to learn more about the Customer Service Associate - Nights and Weekends role, please don't hesitate to contact us. We look forward to hearing from you!
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About arenaflex
arenaflex is a leading provider of innovative solutions in the live event industry. Our mission is to revolutionize the way people experience live events, and we're committed to delivering exceptional service to our customers and partners.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be responsible for managing transactions and relationships with our valued sellers and customers. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure we're providing elite service to both our sellers and our customers.
First 30 Days: Setting the Foundation
- Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
First 60 Days: Building Relationships and Resolving Issues
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
First 90 Days: Advancing Your Skills
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring to arenaflex
As a Customer Service Associate, you'll bring:
- Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid work model with 3 days in-office and 2 days at home.
- The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
- Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits
We offer a competitive compensation and benefits package, including:
- $40,000 base salary with overtime eligibility.
- Bi-annual bonuses.
- Annual equity grant.
- Overtime eligibility for any hours worked over 40/week.
Why Join arenaflex?
We offer a collaborative and dynamic work environment, comprehensive training and development programs, and a chance to make a real impact in the lives of our customers.
How to Apply
Apply for the Customer Service Associate - Nights and Weekends role at arenaflex through our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.
Contact Us
For more information or to discuss your qualifications, please don't hesitate to contact us.
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