Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to support our growth and tackle exciting challenges. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of what our competition can offer. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join arenaflex?

At arenaflex, we know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. That's why we offer a comprehensive benefits package, including:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Starting Pay: $12.00 per hour
• * This position is 100 percent remote, located anywhere in Puerto Rico **

Schedule

This is a full-time position, Monday through Friday. As a remote employee, you'll have the flexibility to work from anywhere in Puerto Rico, allowing you to maintain a healthy work-life balance.

What We Offer

At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed.

We offer

• Ongoing training and development opportunities to help you grow in your career
• A collaborative and supportive work environment
• Flexible work arrangements to accommodate your needs
• A comprehensive benefits package to support your well-being
• Opportunities for career advancement and professional growth

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job