Experienced Full Stack Sales Support and Services Manager – Disney Get-away Club

Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek an exceptional Sales Support and Services Manager to lead our Disney Get-away Club team.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, renowned for its innovative storytelling, immersive experiences, and beloved brands. With a rich history spanning over nine decades, arenaflex has evolved into a diverse and dynamic company, encompassing film and television production, theme park resorts, consumer products, and media networks. Our mission is to create unparalleled entertainment experiences that captivate audiences worldwide, while fostering a culture of innovation, creativity, and inclusivity.

Job Summary

We are seeking an experienced Sales Support and Services Manager to join our Disney Get-away Club team at arenaflex. As a key member of our leadership team, you will be responsible for providing strategic guidance and mentorship to our DVC Cast Members, overseeing the work requirements and management of the DVC Sales Association, and driving the execution and organization of DVC's presence across various platforms. If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Lead multiple aspects of the business, including various Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and maintenance of resources and assets.

• Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both Cast and Guests.
• Effectively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
• Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production elements align with this objective.
• Execute essential projects while promoting a positive approach to change management among Cast Members in a dynamic, high-paced work environment with shifting needs.
• Collaborate with leaders from Non-Task offices to provide valuable insights and guidance to the Sales and Lead Age groups working within the Business Activity, including DVC Partners and DVC Advisers, to ensure that training and development initiatives are aligned with performance feedback.
• Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination, guest communication, and integration with the voyage line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
• Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and guest experience improvements.
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across various areas.
• Collaborate with production teams to create compelling insurance materials that support sales efforts and enhance the guest experience.

Essential Capabilities

* 2+ years of experience supporting outreach group tasks

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality crucial for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote commitment, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive workplace
• Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Availability to travel and work on-site at Disney Journey Line
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as a Guest Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in actually managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents. We look forward to hearing from you! Apply for this job