Experienced Healthcare Customer Service Representative – Remote USA
Join arenaflex, a global leader in customer experience and technology, as a Healthcare Customer Service Representative working remotely. As a key member of our team, you'll have the opportunity to make a meaningful impact on the lives of our customers while igniting your own career growth. arenaflex is committed to delivering exceptional customer experiences, and we're looking for passionate and dedicated individuals like you to join our mission.
About arenaflex
arenaflex is a renowned company that has been making customers happy since 1982. We've helped leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
Our Culture and Community
At arenaflex, we're proud to be an equal opportunity employer that values diversity and inclusion. We believe that our diverse and inclusive workforce is our strength, enabling us to view things from different vantage points and bring value to the table in our own unique way. Our global teams are guided by our company values, and we strive to create a culture where everyone feels valued, belongs, and is comfortable being their authentic selves.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. Your passion for helping others will shine through as you:
- Bring your expertise and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset of your own)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour, plus performance bonus opportunities
- A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information on our benefits package.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we've got you covered. Our arenaflex community is here for you as one dynamic, global family.
Reporting and Success Metrics
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by your ability to provide exceptional customer service, meet performance metrics, and demonstrate a commitment to our company values.
How to Apply
Ready to join our team and ignite your career? Apply now through our website: [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/)
Equal Opportunity Employer
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
Remote Work Opportunities
As a remote Healthcare Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our team has 40 preferred residency states, and we're currently not hiring from Alaska, California, Hawaii, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Join Our arenaflex Family
At arenaflex, we're passionate about making customers happy and creating a culture where everyone feels valued, belongs, and is comfortable being their authentic selves. Join our team today and be a part of something amazing! Apply for this job