Experienced Full Stack Customer Service Specialist – Remote Operations Management

At arenaflex, we're not just a company – we're a team of dedicated professionals who are passionate about making a difference in the lives of people in the trades. As a leading player in the industry, we're committed to delivering exceptional customer service and building long-lasting relationships with our clients. If you're a motivated and customer-focused individual who is looking for a career, not just a job, we want to hear from you!

About arenaflex

arenaflex is a dynamic and growing business that prides itself on its commitment to excellence, integrity, and customer satisfaction. Our team is comprised of experienced professionals who are dedicated to serving the families of our customers and their employees with genuine care and compassion. We believe in fostering a culture of growth, learning, and collaboration, where every team member has the opportunity to develop their skills and reach their full potential.

Who We're Looking For

We're seeking an experienced and highly motivated Customer Service Specialist to join our remote team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing day-to-day scheduling operations, and ensuring that our technicians have the resources they need to deliver outstanding service to our clients. If you have a growth mindset, are self-motivated, and possess excellent communication and problem-solving skills, we want to hear from you!

Responsibilities

As a Customer Service Specialist at arenaflex, your key responsibilities will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need to possess the following skills and experience:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be highly beneficial for this role:

• Experience working in a fast-paced environment with multiple priorities and deadlines
• Proven ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Familiarity with customer relationship management (CRM) software
• Experience with scheduling software and dispatching systems

What We Offer

As a valued member of our team, you can expect to enjoy a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities

How to Apply

If you're a motivated and customer-focused individual who is looking for a career, not just a job, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Note

Please allow our hiring team time to process all applications. We will be in touch with you if we have any questions or if we would like to schedule an interview. Thank you for your patience and understanding. Apply Now! Apply for this job