Experienced Retail Customer Service Associate – Print, Signs, and Graphics, Shipping, and Retail Operations

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Retail Customer Service Associate, you'll play a vital role in driving our success by delivering outstanding customer service, utilizing consultative skills to anticipate customer needs, and providing expert knowledge in all areas of our business, including print, signs & graphics, and shipping.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about helping our customers achieve their goals, and we're looking for talented individuals to join our team.

Key Responsibilities

As a Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Providing expert knowledge in all areas of our business, including print, signs & graphics, and shipping product lines
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* Suggests areas for improvement in internal processes along with possible solutions

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports arenaflex Quality initiatives

Work Environment and Company Culture

As a Retail Customer Service Associate at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our work environment is fast-paced and challenging, but we're committed to providing the training and resources you need to succeed. We're an equal opportunity employer and prohibit discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• $1000 Sign-On Bonus (does not apply to current or former team members of arenaflex or any other FedEx Operating company)
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We're excited to hear from you and look forward to welcoming you to our team! Apply for this job