Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play in a connected world. Our team is dedicated to driving innovation, creativity, and impact in the industry, and we're looking for talented individuals to join our community of problem-solvers and customer advocates. As an Experienced Fiber Customer Support Analyst, you'll play a critical role in delivering exceptional technical support and customer service to our Fios customers, helping them navigate the world of fiber and copper networks.
About arenaflex
arenaflex is a leading provider of innovative communication and networking solutions, empowering people to connect with what matters most. Our team is passionate about creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We believe that diversity makes us stronger, and we're committed to celebrating our employees' differences and promoting a culture of equality and respect.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll join our tech support team in a call center, working closely with customers to resolve issues and answer technical questions related to our fiber and copper network services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll thrive in a fast-paced work environment, enjoy helping our customers connect to the digital world, and possess:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (a plus!)
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We believe that diversity makes us stronger, and we're committed to celebrating our employees' differences and promoting a culture of equality and respect.
Benefits and Compensation
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our community of problem-solvers and customer advocates. Apply now and take the first step towards a rewarding career with arenaflex!
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