Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex
Join arenaflex's dynamic team as a Full Stack Customer Service Representative, providing exceptional voice and chat support to our valued clients. As a key member of our customer experience team, you will be responsible for delivering top-notch service, resolving client inquiries, and driving business growth.
About arenaflex
At arenaflex, we're passionate about people and committed to delivering exceptional customer experiences. Our team is dedicated to bringing people together, whether it's our clients, their customers, our colleagues, or our non-profit partners. We believe that every connection and relationship matters, and we're always looking for talented individuals who share our passion for people.
Job Summary
We're seeking an experienced Full Stack Customer Service Representative to join our team. As a Full Stack Customer Service Representative, you will be responsible for providing exceptional voice and chat support to our clients, resolving client inquiries, and driving business growth. You will be working in a dynamic shift environment, with a focus on delivering high-quality service and exceeding key performance indicators (KPIs).
Responsibilities
- Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues - Demonstrate high standards for quality service and maintain a positive outlook and enthusiastic attitude - Keep up to date with product/procedural knowledge and assessing industry trends - Work in tandem with the quality and training team to self-manage performance expectations - Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development - Maintain business acumen, courtesy, and professionalism when dealing with all client contacts - Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately - Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects - Strive to exceed key performance indicators (KPI) and quality goals as outlined by management - Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Requirements
- 2-3 years' experience in a business/professional environment; preferably in the service industry - Comparable experience in an office environment encouraged - Self-starter and ability to manage workload efficiently - Exceptional written communication skills - Demonstrate ability to deliver a high level of client service under high volume - Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen - Professional, upbeat, and engaging oral and/or written communication - Ability to develop relationships with clients, even in difficult situations - Ability to advise and counsel clients in a quick and efficient manner - Must be computer literate and internet savvy, e-commerce and online shopping experience preferred - Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) - Excellent Data Entry skills / 45-55 wpm minimum - Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
Preferred Qualifications
- Bilingual (English & Spanish) preferred but not required - Prior customer service/troubleshooting experience preferred - Experience in the beauty or cosmetics industry preferred
Work Environment and Culture
- arenaflex is a remote work environment, with a focus on flexibility and work-life balance - Our team is dedicated to delivering exceptional customer experiences and driving business growth - We believe in the importance of continuous learning and professional development - We offer a dynamic and supportive work environment, with opportunities for growth and advancement
Compensation and Benefits
- $18.00 per hour, with the ability to earn a bonus based on performance - Referral program - Paid training starts on 10/25 - Opportunities for career growth and advancement - Flexible scheduling and work-life balance - Dynamic and supportive work environment
Equipment and Technology Requirements
- Minimum PC Requirements: - CPU Speed: Dual Core 1.2 GHz or better - Intel Core i3 or AMD Ryzen 3 or better - Hard Drive: 40 GB or more of available space - Memory: 8 GB of RAM or better - Operating System: Windows 10 Professional - Two (2) available USB 2.0 or greater ports - Minimum Monitor and Accessory Requirements: - Dual Monitors: 1280 x 1024 (SXGA) screen resolution - One monitor and one laptop OR 2 monitors - Minimum Internet Connectivity Requirements: - Must have Hard-wired connection (no wireless/WiFi) - Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed - Internet connection must not be shared with more than 3 devices in the same location.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications.
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job