Evening Customer Care Associate - Full Time (10% Rate Differential)

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of health advocacy, navigation, and integrated benefits programs. As an Evening Customer Care Associate, you'll play a vital role in delivering exceptional support to our valued members, navigating the complexities of healthcare, and achieving the best possible health and well-being.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we've been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate, you'll be responsible for delivering exceptional customer service to our valued members. Your primary responsibilities will include:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Requirements

To be successful in this role, you'll need:

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer service experience preferred
• Strong communication skills
• Problem-solving and issue-resolution skills
• Multitasking skills

Benefits

As an Evening Customer Care Associate, you'll enjoy a comprehensive benefits package, including:

• Robust medical coverage
• Dental and vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs
• Wellness Programs

Work Environment

As a work-from-home associate, you'll have the flexibility to work in a comfortable and quiet environment. arenaflex provides all necessary equipment and training to ensure your success in this role.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As an Evening Customer Care Associate, you'll have opportunities to advance your career and take on new challenges. Many of our supervisors are promoted from within the company, and we offer a comprehensive training program to help you develop the skills and knowledge you need to succeed.

Pay Rate

The hourly rate for this position is $16.00, with a 10% rate differential for full-time employees.

Hours/Shift

This position is full-time (40 hours/week) Monday through Friday, with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required.

How to Apply

If you're a customer service enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. Visit our website at [arenaflex website] to learn more about our company culture and values. Apply now and take the first step towards a rewarding career with arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAA Federal Contractor

arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job