Experienced Airport Customer Service Co-op – Salt Lake City, Utah (Spring 2025)

Join arenaflex, a leading airline, in its mission to deliver exceptional customer experiences and drive operational excellence at the Salt Lake City (SLC) hub. Are you a motivated and detail-oriented individual with a passion for the aviation industry? Do you want to gain hands-on experience in airport customer service, develop valuable skills, and contribute to the success of a world-class airline? Look no further! arenaflex is seeking an experienced Airport Customer Service Co-op to join its team in Salt Lake City, Utah.

About arenaflex

arenaflex is a leading airline that operates a global network of flights, connecting millions of passengers to their destinations every day. With a commitment to safety, customer satisfaction, and operational excellence, arenaflex is a leader in the aviation industry. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our mission.

Airport Customer Service (ACS) Co-op Program

The Airport Customer Service Co-op is a unique opportunity to gain hands-on experience in airport customer service, working with various departments, including Above Wing (AW), Below Wing (BW), and Airport Coordination Center (ACC). As a Co-op, you'll have the chance to learn about different areas of the airline, such as Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service. You'll also work with external business partners, like TSA, DOT, aircraft cleaning vendors, fueling vendors, and the Salt Lake City Department of Aviation.

Key Responsibilities

As an Airport Customer Service Co-op, your main tasks will include:

• Collaborating with a specific Delta team and working with multiple departments within the hub
• Participating in Incident Analysis reports and Injury Prevention Group sessions
• Attending station safety meetings
• Helping drive operational performance, such as on-time departures, hot bag, clean cart compliance
• Engaging in employee recognition events
• Working on a larger project that will be presented to Hub Leadership at the end of the semester

What You Need To Succeed

To be successful in this role, you'll need to meet the following minimum qualifications:

• Be enrolled in an undergraduate degree program with an aviation management discipline during the duration of the Co-op
• Have a competitive GPA and good academic standing with your university
• Aspire to work in the field of Aviation or Airline Management
• Demonstrate competency in skills that include, but are not limited to, collection and analysis of data, reading and summarizing new regulations, and the ability to problem solve quickly
• Have working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, & Smartsheet
• Possess excellent communication skills, be able to process complicated issues quickly, and maintain confidentiality when dealing with sensitive information
• Be able to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement, and pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions
• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States

What Will Give You a Competitive Edge

To stand out in this role, you'll need to possess the following preferred qualifications:

• Be a self-starter, able to multitask, and an innovative thinker
• Be actively engaged with the community and/or student organizations, primarily if aviation-focused
• Possess Project Management experience or similar academic immersion

Co-op Program Outline

The Co-op program is a three-semester program, with alternating semesters of full-time work and academic study. You'll spend three semesters working full-time at arenaflex, gaining valuable experience and developing your skills. At the end of the program, you'll have one full year of experience and a competitive edge in the job market.

What We Offer

As an arenaflex Co-op, you'll enjoy a range of benefits, including:

• Competitive pay for your Co-op experience
• Standby travel anywhere in the arenaflex system while off duty
• Propel Pilot Career Path Program eligibility
• Career Development opportunities
• Volunteer Community Service opportunities

How to Apply

If you're a motivated and detail-oriented individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and submit your application. Apply Job! Don't miss this chance to join arenaflex and start your career in airport customer service. Apply now and take the first step towards a rewarding and challenging career in the aviation industry. Apply for this job