Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the arenaflex family, and you'll have the opportunity to explore a world of possibilities, develop your skills, and become the best version of yourself. As you soar to new destinations, you'll handle challenges with ease and flexibility, acquiring new skills and propelling your career while having a blast. Get ready to advance both your personal and professional life and take off!

Why you'll love this role

arenaflex is seeking a results-driven Client Service Manager (CSM) who is eager to elevate their experience, knowledge, and leadership within the organization. With our comprehensive leadership program, you'll be able to develop yourself into the best leader you aspire to be within the arenaflex association. arenaflex Customer Service Jobs. CSMs should ensure a safe, high-performing work environment by driving, engaging, training, and developing frontline colleagues. You will be supporting your teams' work by creating a safe, stable work environment while delivering an exceptional client experience. Additionally, being empowered by a fast-paced unique culture and passionate about safety, collaboration, leadership, and delivering a quality product to our clients, frontline, and vendors. arenaflex Customer Service Jobs. CSMs should empower a culture that fosters our frontline colleagues and cultivates mutual respect, trust, accountability, and integrity while connecting people and improving lives during our daily operations. arenaflex Customer Service Jobs. This role is a member of the Airports Group within the Client Experience Division.

What you'll do

* Drives operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional client care, resulting in employee and client safety and well-being. arenaflex Customer Service Jobs.

• Be a safety advocate: Identify safety concerns and address them on a case-by-case basis
• Establish team and individual objectives aligned with departmental and organization targets; Mentor and guide frontline colleagues in skill development, client care excellence, and company culture behaviors. arenaflex Customer Service Jobs.
• Establish and promote successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride
• Successfully allocate resources and provide suitable support to enable teams to achieve operational objectives in a safe manner. arenaflex Customer Service Jobs.
• Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. arenaflex Customer Service Jobs.
• Advance effective communication among departments to engage our team to collaborate to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. arenaflex Customer Service Jobs.
• Embody the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability
• Oversee escalated service issues and be visible to colleagues when issues arise
• Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. arenaflex Customer Service Jobs.
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. arenaflex Customer Service Jobs.
• Preferred Capabilities Education and Earlier Professional training
• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational systems and processes and functional automation applications. arenaflex Customer Service Jobs.

Abilities, Licenses, and Certifications

* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. arenaflex Customer Service Jobs.

• Ability to effectively listen - focusing on what others are saying, creating time to understand the points being made, asking questions as appropriate
• Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. arenaflex Customer Service Jobs.
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients. arenaflex Customer Service Jobs.
• Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, and so on. arenaflex Customer Service Jobs.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

What you'll get

Take advantage of everything arenaflex has to offer:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. arenaflex Customer Service Jobs.
• Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. arenaflex Customer Service Jobs.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join the arenaflex family

From the colleagues we hire to the clients we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job