Experienced Dutch Speaking Customer Service Representative - Remote

Join arenaflex's Team of Game-Changers and Revolutionize Customer Experience

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for the Dutch language and a knack for building strong relationships? Look no further! arenaflex is seeking an experienced Dutch speaking Customer Service Representative to join our team of game-changers in Athens, Greece.

About arenaflex

arenaflex is a global leader in customer experience and technology services, driven by a team of passionate individuals from over 70 countries. We're proud to be recognized as one of the "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture" year after year. Our mission is to create epic career journeys that empower our people toward greater opportunities and brighter futures.

Career Growth and Personal Development

This is an incredible opportunity to reimagine your career journey and develop "friends for life" at the same time. We'll provide you with all the training, cutting-edge technologies, and continuing support you need to succeed. Plus, with about 80% of our managers and leaders promoted from within, there's real career and personal growth potential. Our range of FREE Learning and Leadership Development programs will set you on your way to the kind of career you've always envisioned.

What You'll Do In This Role

As a Customer Service Representative on our team, you'll:

• Manage inbound calls, emails, or live chats with customers from top brands in various industries
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Your Qualifications

We're looking for a talented individual with:

• Fluency in Dutch
• Proven customer support experience or experience as a client service representative
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving, and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company's success

What's in it for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:

• 100% work from home (anywhere in Greece)
• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the arenaflex International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Join Our Team of Game-Changers

At arenaflex, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients' businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.

Location

GRC Work-at-Home

Language Requirements

Dutch (Required), English

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Job! Apply for this job