Experienced Insurance Customer Service Representative – Work from Home Opportunity with arenaflex

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring their needs are met and exceeded. If you're passionate about insurance, customer service, and working from home, we invite you to join our dynamic team at arenaflex.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of diversity, equity, and inclusion. Our mission is to empower our members and customers with the knowledge, resources, and support they need to navigate life's uncertainties. With a strong focus on customer satisfaction, we strive to build long-lasting relationships and create a positive impact in our communities.

Job Summary

As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (P&C) related customer service and billing inquiries, providing quotes, policy changes, and policy change impacts to premium. You'll work closely with our policyholders to understand their needs, offer personalized solutions, and ensure seamless policy management. With a strong emphasis on customer satisfaction, you'll be the face of arenaflex, delivering exceptional service and support to our valued members and customers.

Key Responsibilities

* Handle property and casualty (P&C) related customer service and billing inquiries via telephone, email, and direct mail

• Provide policyholders with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Review and update policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure sufficient protection against risks covered by P&C insurance
• Make recommendations and/or changes to policies and gain policyholder acceptance to process changes
• Receive and respond to calls and emails, documenting all activity in EPIC
• Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
• Process changes to policies within EPIC and submit changes to specific companies, following up to ensure timely processing
• Review policy information and references company-specific claims procedures to assist insured in filing claims
• Mail insured documentation to be signed and returned as necessary, following up to ensure timely return
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information

What We Offer

* Competitive hourly rate, depending on experience and salary zone

• Eligible for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match up to 7% + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Free arenaflex Premier Battery Membership

Requirements

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Culture

* Work from home opportunity, with a flexible schedule (Monday - Friday, 10 a.m. to 6 p.m. CST, with rotating Saturdays)

• Collaborative and dynamic team environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance and contributions
• Emphasis on work-life balance and employee well-being

How to Apply

If you're passionate about insurance, customer service, and working from home, we invite you to join our team at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applications from qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin. Apply for this job