Experienced Healthcare Customer Service Representative – Work From Home Opportunity at arenaflex

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! As a global company, we're committed to making a positive impact on the lives of our employees and the communities we serve. Our award-winning, in-house non-profit charity, Making Lives Better with arenaflex (MLBA), is focused on empowering people through mission-focused work. We're proud to provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being.

Job Summary:

As a Healthcare Customer Service Representative at arenaflex, you'll play a vital role in helping our clients address their customers' concerns, providing support, and resolving issues. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a real difference in people's lives.

Responsibilities:

* Assist customers with issues and concerns they're experiencing during the use of our healthcare products and services

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced healthcare services
• Provide empathetic and professional support to customers, resolving issues in a timely and effective manner
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
• Stay up-to-date on product knowledge and industry trends to provide expert advice and guidance to customers

Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of customer service experience in a healthcare or related industry; experience working in a call center environment a plus
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Exceptional listening and comprehension skills, with the ability to empathize with customers and resolve issues in a timely and effective manner
• Professional and courteous demeanor, with a strong customer-centric focus
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Work Environment:

* Ongoing usage of phone and computer systems, with a focus on providing exceptional customer experiences

• Your work-from-home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only; no Satellite, Dial-up, or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Physical Demands:

* Constant sedentary work, with minimal physical activity required

Benefits:

* Comprehensive health, dental, and vision coverage, including an HSA

• Paid time off (PTO) and paid holidays
• Optional daily pay or weekly pay
• 401K retirement plan with company match
• Leadership programs and opportunities for career growth and development
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits, including life insurance and disability insurance

Next Steps:

* Place an application through our website

• Complete your online assessment
• Our team will review your application and follow up directly if selected to move forward

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability. Apply Now! Apply for this job