Experienced Clinical Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center and provide exceptional support to our members nationwide. If you're passionate about delivering top-notch customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's committed to making a positive impact on people's lives. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional service and support to our members. With a strong focus on employee growth and development, we offer a collaborative and inclusive work environment that fosters creativity, innovation, and teamwork.

Job Summary

As a Clinical Customer Service Representative, you'll play a vital role in supporting our company's mission by providing exceptional customer service to our members nationwide. You'll be responsible for responding to customer inquiries, providing information regarding all aspects of the members' association with arenaflex, and ensuring that our members receive timely and accurate support. If you're a customer service superstar with a passion for delivering exceptional experiences, we want to hear from you!

Responsibilities

* Answer incoming calls in a professional, accurate, timely, and courteous manner

• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

* High school diploma or equivalent required

• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

* Primarily sedentary, able to sit for long periods of time

• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

* Work-from-home (WFH) environment

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Why Join arenaflex?

* Collaborative and inclusive work environment

• Opportunities for career growth and professional development
• Comprehensive benefits package
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

How to Apply

If you're a customer service superstar with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from diverse backgrounds. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer experiences.

Accommodations for Individuals with Disabilities

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job