Experienced Customer Support Agent & KYC Analyst - Japanese Speaking/Fintech/Payment/Remote Night Shift

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer support and ensure compliance in the fast-paced Fintech and Payment industry. As a rapidly growing, progressive business, we're committed to providing our employees with career development opportunities in a dynamic, collegial working environment. If you're passionate about providing top-notch customer support, ensuring compliance, and being part of a dynamic team, we encourage you to join us on this exciting journey.

About arenaflex

arenaflex is a leading provider of Recruitment services, designed to meet the individual business needs of our clients. From planning stages to onboarding and induction, we strive to deliver excellence in our working practice while supporting clients in the end-to-end recruitment process. Our award-winning client in the Fintech and Payment industry is seeking a talented Customer Support Agent & KYC Analyst to join their team on a night shift basis.

Job Summary

We're looking for a highly skilled Customer Support Agent & KYC Analyst to work on our night shift (12:00 AM to 09:00 AM) to support customers in the Japanese time zone fully remotely. As a key member of our team, you'll be responsible for handling customer complaints, providing timely and appropriate solutions, and ensuring compliance with regulatory requirements and company policies. If you're fluent in Japanese, have strong problem-solving skills, and excellent written and verbal communication skills, we want to hear from you.

Key Responsibilities

* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.

• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
• Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure compliance and provide exceptional customer support.

Essential Qualifications

* Fluent proficiency in Japanese (written and spoken)

• Strong problem-solving skills with the ability to provide reasonable solutions to customers
• Prior experience in customer-oriented or KYC roles is preferred but not essential
• Excellent written and verbal communication skills in English
• Strong customer service skills, including empathy, patience, and problem-solving abilities
• Familiarity with customer service software and tools
• Ability to work independently and as part of a team in a fast-paced environment
• Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely

Preferred Qualifications

* High school diploma or equivalent; college degree preferred

• Relevant experience in customer service, preferably in a global support environment
• Excellent communication and interpersonal skills

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong customer service skills, including empathy, patience, and problem-solving abilities
• Familiarity with customer service software and tools
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with career development opportunities in a dynamic, collegial working environment. As a Customer Support Agent & KYC Analyst, you'll have the opportunity to:

• Develop your skills and expertise in customer support and compliance
• Work with a talented team of professionals in the Fintech and Payment industry
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with industry trends, regulatory requirements, and company policies to ensure compliance and provide exceptional customer support
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a rapidly growing, progressive business that offers a dynamic, collegial working environment. Our team is passionate about providing exceptional customer support and ensuring compliance in the fast-paced Fintech and Payment industry. We're committed to:

• Providing a supportive and inclusive work environment
• Encouraging open communication and collaboration
• Fostering a culture of innovation and continuous improvement
• Recognizing and rewarding employee achievements and contributions
• Supporting employee well-being and work-life balance

Compensation, Perks, and Benefits

We offer a competitive salary of £27,400.00 per year, plus:

• 8 hour shift
• Night shift
• Weekend availability
• Opportunities for career growth and development
• Comprehensive training and development programs
• Recognition and rewards for employee achievements and contributions
• Support for employee well-being and work-life balance

How to Apply

If you're passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [arenaflex recruitment email]. We can't wait to hear from you!

Application Question(s)

* Do you currently have the right to work in the UK for at least one year?

Language

* Japanese (required)

Work Location

* Remote

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