Lead Retail Customer Service Associate – Expert Customer Experience and Operational Leadership

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business excellence through our Quality Driven Management approach. As a Lead Retail Customer Service Associate, you'll play a vital role in ensuring our customers receive top-notch service and support, while also contributing to the success of our retail operations.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is passionate about delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to fostering a culture of innovation, collaboration, and continuous improvement, and we're seeking talented individuals like you to join our team.

Key Responsibilities

As a Lead Retail Customer Service Associate, you'll be responsible for:

• Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Managing production flow to ensure all production orders are done right and on time
• Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending arenaflex products and services
• Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
• Setting up complex orders and performing multiple tasks at the same time
• Ensuring quality during and after the production process
• Ensuring communication among shifts
• Coordinating pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts, and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
• Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• Secondary responsibility for coordination of all shipping-related services and activities, to include:

+ Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills

Compensation and Benefits

* Pay: $18.40 - $21.62/hr

• Additional pay, premiums, or bonus potential
• Eligible employees receive health, vision, and dental insurance, retirement, and tuition reimbursement

Quality Driven Management

At arenaflex, we're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll have the opportunity to:

• Suggest areas for improvement in internal processes along with possible solutions
• Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Apply Quality concepts presented at training during daily activities
• Support arenaflex Quality initiatives

Work Environment and Company Culture

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business excellence, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Apply for this job