Experienced Bilingual Customer Experience Associate III – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of mission-critical services and solutions, we're proud to serve Fortune 100 companies and over 500 governments worldwide. Now, we're seeking a highly skilled and motivated Bilingual Customer Experience Associate III to join our team and help us continue to thrive in a rapidly changing industry.

About arenaflex

arenaflex is a world-class company that values individuality, creativity, and innovation. We believe that our associates are the key to our success, and we're committed to providing a culture that fosters growth, development, and recognition. Our team members are passionate about delivering exceptional customer experiences, and we're looking for someone who shares our enthusiasm and commitment to excellence.

Job Summary

As a Bilingual Customer Experience Associate III at arenaflex, you'll play a critical role in providing exceptional customer service to our clients. You'll be responsible for completing questionnaires and surveys via telephone, obtaining and verifying information for our cases, and documenting all call information according to standard operating procedures. You'll also be required to maintain and improve quality results by adhering to standards and guidelines, and recommending improved procedures.

Responsibilities

* Completes questionnaire/survey via telephone using standard scripts and standard operating procedures

• Obtains and/or verifies needed information for our cases by answering incoming calls
• Makes outgoing calls when further information is needed
• Documents all call information according to standard operating procedures
• Routes calls to appropriate departments
• Utilizes scripted Frequently Asked Questions to respond to caller inquiries
• Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
• All other duties as assigned

Requirements

* Bilingual Spanish

• High school diploma or equivalent
• Excellent computer navigation skills (move between multiple windows and programs)
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Outstanding customer service skills
• Excellent communication skills
• Good data entry and typing skills 35+ WPM
• Ability to pass a background check and drug screen

Key Competencies

* Verbal and written communication skills

• Listening skills
• Judgment
• Attention to detail
• Teamwork

Work at Home Requirements

* Existing High-Speed Internet access – applicants must have their own modem

• Equipment must be hardwired
• Quiet noise-free home office space, free of distractions
• Note: While you are clocked in, working virtually is NOT something that can be combined with watching TV, listening to music, being on mobile devices (cell phone, iPad, etc.), being online on social media platforms (Facebook, Twitter, etc.), preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care, or childcare.

Virtual Work Environment

As a remote worker, you'll be expected to maintain a professional and productive work environment. This means that you'll need to have a dedicated workspace that is free from distractions and interruptions. You'll also be required to adhere to our virtual work schedule and be available to work during your designated hours.

Benefits and Compensation

* Pay rate: $16.50/hour

• Schedule: Monday – Friday (Central Time) 9:30 AM – 6:00 PM
• Bonus or incentive opportunities based on business need
• Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Request

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please click on the following link, complete the accommodation request form, and submit the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy.

Health and Safety

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and submit your application: Apply Job! Apply for this job