Experienced Live Chat Specialist - Collections: Revolutionize the Home Improvement Industry with arenaflex

At arenaflex, we're on a mission to make a positive impact on the planet by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective goal is to build lasting relationships with valued partners and customers, deliver a tech-enabled financing experience that's simple, fast, and frictionless, and create a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us at arenaflex.

About arenaflex

arenaflex is a leading provider of innovative financial solutions that empower homeowners to achieve their sustainability goals. Our team is passionate about creating a better future for our planet, and we're committed to delivering exceptional customer experiences through our cutting-edge technology and expert financial services.

Perks and Culture

At arenaflex, we believe that our team members are our greatest asset. That's why we offer a comprehensive benefits package, including:

• Competitive pay
• Comprehensive benefits package
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Job Summary

We're seeking an experienced Live Chat Specialist - Collections to join our team. As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities

* Communicate with delinquent borrowers via different digital communication channels

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Collaborate with internal teams to resolve complex customer issues
• Develop and maintain relationships with customers to ensure timely payment and satisfaction
• Analyze and resolve customer complaints and concerns in a professional and courteous manner
• Maintain accurate and up-to-date records of customer interactions and payments
• Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

Required Skills, Knowledge & Abilities

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Preferred Qualifications

* Experience with live chat software and customer relationship management (CRM) systems

• Knowledge of financial regulations and compliance
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Compensation

* $16-18/hour DOE with bonus opportunity

• Ongoing training and professional development opportunities
• Opportunities for career growth and advancement

Work Environment

* Remote work arrangement with flexible schedule

• Collaborative and dynamic work environment
• Opportunities to work with a talented and passionate team
• Access to cutting-edge technology and tools

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we want to work with you! Apply today by submitting your resume and cover letter to our online application portal.

Application Question(s)

* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?

• The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience

* Live chat: 1 year (Required)

• Collections: 1 year (Preferred)

Work Location

* Remote We're excited to hear from you and learn more about your qualifications and experience. Apply today to join our team at arenaflex and help us revolutionize the home improvement industry! Apply for this job