Experienced Customer Support Associate – Remote or Chicago Location

Join arenaflex, a fast-growing tech company headquartered in Chicago's River West neighborhood, as we revolutionize the manufacturing industry with our innovative platform. Are you a customer-centric individual with a passion for problem-solving and a knack for building strong relationships? Do you thrive in a fast-paced, collaborative environment where every team member is critical to our success? Look no further! arenaflex is seeking an experienced Customer Support Associate to join our dynamic team. About arenaflex arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. Our platform helps manufacturers reduce costs, increase visibility, and drive efficiency. With a talented team, cutting-edge technology, and a customer-centric approach, we're poised for rapid growth and expansion. As a Customer Support Associate, you'll play a vital role in supporting our customers, escalating issues to our engineering team, and helping to drive our business forward. Key Responsibilities As a Customer Support Associate, you'll be responsible for: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported * Working with the engineering team to escalate and investigate bugs and product questions * Using Notion and other tools to manage internal processes and information * Collaborating with cross-functional teams to resolve customer issues and improve our platform * Providing exceptional customer service and support to our growing customer base Preferred Experience * Strong problem-solving skills, with an ability to distill solutions from many sources of information * Experience working in a customer service role, preferably in a fast-paced, tech-enabled environment * Ability to learn new systems and tools quickly * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work independently and as part of a team Why Join arenaflex? * Critical role in a growing company: As a Customer Support Associate, you'll have responsibilities that directly impact our business – immediately. * Collaborative and supportive team: We're a cross-functional team that thrives in collaborating and supporting colleagues. * Massive vision and growth opportunities: Our vision is massive, and we have the team, technology, and customer base to support that growth. * Talented team: We have an insanely talented team that is fast-paced and each in the top of their field. * Balanced life: We believe that building arenaflex is a marathon, not a short sprint, and we support a balanced life. * Freedom to operate: You'll get to learn a lot very quickly and we trust you to operate with freedom in achieving your mission. * Customer-centric approach: We don't look at customers as "cash cows" but rather see them as long-term partners in our journey to making the industry succeed. Why This Might Not Be a Fit for You * Customer-facing role: This is a customer-facing role that requires you to take customer calls and triage work with your internal team. If you don't enjoy interacting with people, this might not be the role for you. * Unorganized or poor communication skills: If you're unorganized, not a strong note taker, or poor communicator, this role might not be a good fit. * Stress or fast-paced work: If you're easily stressed or not used to fast-paced work, this role might not be suitable for you. * Siloed worker: If you prefer to be a siloed worker, this role might not be a good fit. * Lack of motivation: If you're not a hands-on individual or motivated to get stuff done quickly, this role might not be for you. Benefits * Unlimited PTO: We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored, and ready to take on the day. * Flexible work schedule: This position's location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago. * 401(k) plan: We offer a 401(k) plan to help you plan for your future. * Health insurance: We provide health insurance (medical, vision, and dental) to ensure you and your loved ones are taken care of. * Competitive compensation: $40k - $50k, depending on experience. How to Apply If this role seems like a fit, we'd love to learn more about your experience and goals. Apply now and join our dynamic team at arenaflex! ```html

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