Experienced Customer Services Representative – Transportation and Facilities Management

At arenaflex, we're dedicated to creating a world-class experience for our students, faculty, staff, and guests. As a Customer Services Representative on our rapidly growing team, you'll be the first point of contact for our community, providing exceptional customer service and maintaining the University's high standards for excellence. If you're passionate about interacting with and helping others, join us today and become a part of the Trojan family!

About arenaflex

arenaflex is one of the largest divisions at The University of Southern California, serving over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (arenaflex Bookstores, arenaflex Hospitality, arenaflex Housing, arenaflex Transportation, the arenaflex Hotel, and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. We're driven to succeed by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Services Representative, you'll be responsible for providing exceptional customer service to students, faculty, staff, and external customers. You'll meet customer needs, offer options, resolve problems, and follow up with customers, maintaining a friendly and helpful demeanor. You'll also identify and prioritize problems and issues related to service areas, perform research, offer solutions, and refer to appropriate departments as needed.

Key Responsibilities:

* Provide customer service to students, faculty, staff, and external customers, meeting their needs and resolving issues in a timely and professional manner.

• Identify and prioritize problems and issues related to service areas, performing research and offering solutions as needed.
• Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures to ensure timely completion of departmental work.
• Inspect vehicle gates daily at university-owned properties, performing preventive maintenance and minor repairs as required.
• Pick up income at pay stations and parking meters, downloading audit reports and repairing as needed.
• Meet with vendors for major repairs and maintain signage throughout university-owned properties.
• Paint and remove graffiti at parking facilities, checking gate entrance kiosks for water and supplies.
• Provide university village coverage on a daily basis, assisting with mobile duties and special events.
• Perform other related duties as assigned or requested.

Essential Qualifications:

* High School Diploma or equivalent.

• 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System.

Preferred Qualifications:

* Bachelor's Degree.

• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.
• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a team environment.
• Good analytical skills and a willingness to take initiatives.
• Hands-on experience in technology is a plus.

What We Offer:

* Competitive hourly rate range: $18.86 - $20.00.

• A wide variety of benefits and programs that support our staff and their families, including work-life balance and employee well-being initiatives.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity and promotes a culture of mutual respect, trust, and synergy.
• The chance to be part of a world-class institution that transforms the world with its talents and research.

Join the Trojan Family:

As an equal opportunity employer, arenaflex values and promotes diversity and inclusion in the workplace. We're committed to creating a world-class experience for our students, faculty, staff, and guests, and we're looking for talented individuals like you to join our team. If you're passionate about customer service, teamwork, and making a difference, apply today and become a part of the Trojan family!

How to Apply:

To apply for this exciting opportunity, please visit our website at [arenaflex website]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job