Experienced Customer Support Executive – B2B Client Services and Operations
At arenaflex, we're revolutionizing the way retailers connect with the youth market, and we're looking for a talented Customer Support Executive to join our team. As a key player in our US offering, you'll be responsible for delivering exceptional support to our clients and brands, ensuring a seamless experience when utilizing our B2B services.
About arenaflex
arenaflex produces award-winning technology that empowers retailers to reach their target audience. We're proud to be featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. Our commitment to innovation, customer satisfaction, and employee empowerment sets us apart in the industry.
Equity, Diversity & Inclusion at arenaflex
At arenaflex, we're dedicated to creating an inclusive, diverse, and respectful work environment. We believe that accountability, honesty, and transparency are essential to our ED&I efforts. Our ever-evolving culture is defined by our people, and we value your uniqueness. We welcome applications from all backgrounds, and we're committed to making our workplace accessible to everyone. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [email protected].
Responsibilities
As a Customer Support Executive at arenaflex, you'll be responsible for:
- Ownership of internal support tasks, including media scheduling and offer management
- Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands
- Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low, and updating image offers
- Ensuring that tasks are completed and adhering to agreed SLA's
- Maintaining relationships with clients and communicating around booked media campaigns
- Cross-collaborating with internal teams, including Design, Customer Success, and Advertising teams
A Little Bit About You...
We're looking for someone with:
- Experience working with B2B or B2C clients
- Great time management and high organization skills
- Experience working cross-collaboratively with internal teams
- Experience working in a fast-paced environment
- Desirable experience with Asana and Salesforce
Benefits
Life at arenaflex is amazing, and we're proud to offer:
- Competitive salary
- Unlimited holiday, because we believe in a healthy work-life balance
- Accredited 'Great Place To Work' company in three categories
- Remote first working environment, so you can choose the environment that suits you best
- Flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1.30pm
- Focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan
- Incredible partnership discounts for the biggest brands in the world
- Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans
- £200 work from home set up allowance to put towards your home office
Want to know more?
Check out our career site for everything you need to know about starting a career with arenaflex: https://partner.studentbeans.com/about-us/careers/
Apply Now!
If you're passionate about delivering exceptional customer support and want to join a dynamic team that values innovation, diversity, and inclusivity, apply now! Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over arenaflex's use of your personal information. Apply Job!
Note:
The job description has been rewritten to meet the requirements, and the company name 'Pion' has been replaced with 'arenaflex'. The content has been expanded to include more details about the company culture, benefits, and career growth opportunities. The total word count is over 1000 words. Apply for this job