Senior Claims Analyst

Company OverviewAt Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

 

Be part of a team that makes a real difference.

Job DescriptionAre you ready to take your workers' compensation expertise to the next level—from the comfort of your home office? Join our team as we navigate complex claims, advocate for injured workers, and deliver exceptional outcomes for our clients.

The Opportunity

Investigates, evaluates, disposes of and settles the most complex and highest exposure claims with minimal supervision, including the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves in accordance with legal statutes, policy provisions and company guidelines.

 

• Specialist is expected to act as a Senior Claims Adjuster Specialist carrying a reduced pending while also performing supervisory functions.•Assistant Supervisor is expected to plan, direct and guide the activities of adjusters•Specialist is expected to assist Supervisor with tasks as assigned which could include; Supervision of files, Performing monthly SCORE audits, Internal claim reviews, Performing1:1 performance meetings with staff, New claim set up and documentation, Review and approve reserves, Training, Attend client meetings.•Specialist will meet with the Supervisor regularly to discuss any concerns or issues•Specialist may assist in hiring and training of new employees•Understand concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims toward resolution using Best Practices.•Promptly investigate all assigned claims for coverage, liability assessment and damages.•Investigate claims by interviewing claimants and witnesses, establish claim reserves, handle evidence, obtain evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.•Negotiate and settle claims, set reserves and manage litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.•Attend client meetings and present PARs.•Document plan of action in the claim system and set appropriate diaries.•Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.•Close all files as appropriate in a timely and complete manner.•Maintain closing ratio as directed by management team.•Attend/participate at mediation, trials or hearings.•Routinely interact with clients, claimants, attorneys, investigators, experts and other vendors.•Perform other duties as required.

QualificationsEducation:

Associates or Bachelor’s degree, or five or more years of equivalent work experience required in an insurance/TPA or related industry;

Experience:

•At least 5-6 years of experience handling workers' compensation claims required; more experience may be required depending upon complexity of claim pending.

•Completion of training courses internally and/or externally in all significant areas affecting claims handling and practices.

Skills:

• Proficient with MS Excel, Word and related claims software

• Excellent verbal, written communication and interpersonal skills

• Exceptional multi-tasking, organizational and decision-making abilities

• Strong negotiation, analytical and strategic thinking skills

• Customer-focused with expertise in tort claims handling practices

• Deep knowledge of client/carrier claims procedures and self-insured retention

• Understanding of excess/reinsurance reporting requirements

• Fluent in medical terminology and medical/injury treatments

    BenefitsWe’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $59,200 - $81,000 annually, and will be based on a number of additional factors including skills, experience, and education.  

 

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

 

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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