Global Senior Leader, Vendor Management and WFM Operations

You’ll need to partner with direct and Cash-wide partner teams, influencing key stakeholders across Support, Risk Operations, Legal, Compliance, and Finance & Strategy. Your set of responsibilities will span from long-range forecasting to in the moment execution and real-time analysis, and your partner remit will include contract writing and enforcement, creating adherence and consistency standards, negotiating for optimal cost profiles, and balancing and managing our vendor portfolio. CCO senior leaders are experts in cross-functional partnership, constantly inspiring and influencing colleagues in order to deliver on their goals and maximize impact. If you're looking for a role where you can have a massive impact and a wide scope, you’ll find this role compelling and rewarding! Our new Senior Operations Support leader will be driven by Block’s purpose of economic empowerment and excels at owning decision-making on complex trade-offs that balance the customer experience, operational scalability, and business impact. ## Qualifications You Have: 15+ years of relevant work experience in business strategy, support operations, risk operations, analytics, management consulting, and/or finance and strategy at significant scale; preferably with experience at a fast-paced, high-growth financial technology company with complex, large-scale customer support operations Specific deep background of 10+ years directly managing vendor management teams and workforce scheduling and forecasting functions with a deep understanding of these functions Rich background in client management, data analysis, and resource management and in building executive level partnerships with global outsourcers Experience leading and managing a high performing, high impact team that consistently delivers in the regulated financial services industry Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You’ve built functions, teams, and/or processes from scratch. Creative problem-solving abilities and expertise in balancing and articulating trade-offs at scale Strong quantitative and analytical abilities to analyze an issue, use data to problem solve and determine prioritization, and create a framework for a compelling and inspirational business strategy. Excellent written and verbal communication and narrative story-telling skills. You can frame and distill complex information appropriately for different audiences and are comfortable presenting to Cash App’s most senior leaders. Apply tot his job Apply To this Job