ServiceNow technical Lead - Remote

Duration: -month contract with Extension Job Description:

• Perform Service Now Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
• Identify opportunities to improve the quality of the data in the CMDB
• Troubleshoot, debug and enhance existing CMDB interfaces
• Develop and maintain a technical project plan, including key milestones and provide regular status updates
• Create Service Now epics and stories
• Document key technical decisions, issues, and enhancements through the entire development lifecycle
• Report on the status and progress of development work
• Work with the support team to ensure an effective transition from development to the operational environment
• Provide technical guidance and subject matter expertise to various stakeholders throughout the life of the project
• Communicate and collaborate effectively with project team members and key stakeholders across all project phases
• Identify opportunities to leverage Service Now automation/AI capabilities to improve CMDB data quality and operational efficiency, subject to applicable Bank policies, approvals, and platform licensing.
• Other related activities and deliverables as requiredExperience:
• A minimum of five () years of recent demonstrated experience as a technical lead for Service Now implementations
• A minimum of five () years of recent demonstrated experience with Service Now CMDB
• Demonstrated, hands-on experience with the Service Now CMDB data model, CI lifecycle and relationship mapping, including Discovery/Service Mapping, and integrations impacting the CMDB (as applicable)
• Demonstrated hands-on experience with CMDB data quality governance, including KPIs, controls, reconciliation and normalizationAdditional

Required Skills:

• Demonstrated ability to use data and information to inform problem solving in relation to buildingsystems and infrastructure
• Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
• Demonstrated experience working and leading discussions with a broad set of stakeholders
• Demonstrated experience with Service Now automation and AI features (where licensed/approved),applied to improve operational efficiency and data quality
• Knowledge of governance requirements for automation/AI solutions in regulated environments, includingprivacy, security and auditability controlsEducation:
• University degree or college diploma in a related field

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