Experienced Bilingual Customer Service Representative - Remote US

At arenaflex, we're dedicated to empowering individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities, self-directing their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, we're committed to assisting those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. Our role is to support the efficient use of taxpayer-funded services, and we're seeking a motivated and results-driven individual to join our fast-paced, entrepreneurial environment.

About arenaflex

arenaflex is a leading provider of Financial Management Services, appointed by states and managed healthcare organizations to serve more residents and members requiring long-term care. Our culture is built on a foundation of excellence, innovation, and customer-centricity. We're passionate about making a difference in the lives of the consumers we serve, and we're committed to creating a culture of inclusion and diversity.

Job Summary

We're seeking an experienced Bilingual Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, responding to inbound and outbound calls, and resolving customer inquiries in a professional, friendly, and timely manner. You'll also be responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.

Key Responsibilities

* Respond to inbound and outbound call inquiries, providing exceptional service to our customers

• Initiate outbound calls to respond to inquiries and follow up with previous contacts
• Respond to all inquiries in a professional, friendly, and timely manner, with a public-service oriented approach and a deep understanding of the needs of persons with disabilities
• Perform support ticket transaction resolution tasks and administrative functions
• Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries
• Maintain adequate records/documentation for audit and internal control purposes
• Route mail, email, and other administrative support duties as assigned
• Develop a working knowledge of program rules and operating platforms required to fulfill job responsibilities
• Troubleshoot customer issues and provide effective solutions

Required Skills

* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

• Excellent verbal, written communication, and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities
• Ability to compose reports, business correspondence, and procedure manuals
• Excellent verbal and written communication skills
• Ability to troubleshoot and provide effective solutions
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment
• Knowledge of Microsoft Windows, Excel, and Word preferred

Qualifications

* High school degree or equivalent required

• 6-month call center experience preferred; or 1-year customer service experience
• Bilingual (Spanish) is required

Working Conditions

* Remote setting

Compensation & Benefits

* 401k Retirement Plan

• Medical, Dental, and Vision insurance on first day of employment
• Generous Paid Time Off
• Employee Assistance Program and more!
• Base pay may vary depending on skills, experience, job-related knowledge, and location
• Certain positions may also be eligible for a performance-based incentive as part of total compensation

Why Join arenaflex?

* We're a leading provider of Financial Management Services, with a reputation for excellence and innovation

• We're committed to creating a culture of inclusion and diversity, where every employee feels valued and empowered
• We offer a competitive compensation and benefits package, with opportunities for career growth and development
• We're passionate about making a difference in the lives of the consumers we serve, and we're committed to delivering exceptional customer service

How to Apply

If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. Apply for this job