Experienced Customer Service Representative – Aviation Industry Leader

At arenaflex, we're on a mission to revolutionize the aviation industry by connecting people and uniting the world. As a global organization with a presence in hundreds of locations around the world, serving hundreds of thousands of customers and tens of thousands of employees, we have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly. Our careers at arenaflex encompass competitive advantages packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business resource organization" groups to global-class benefits, 401(k), and perks like the world-to-be-had travel, arenaflex is a one-of-a-kind place to work.

Join the arenaflex Team and Take Your Career to New Heights

As a Customer Service Representative at arenaflex, you'll be the face of our customer, crafting meaningful connections and encouraging environments where everyone feels welcome, valued, and respected. You'll interact with our domestic and international customers in our lobbies and at gates, supporting them with ticketing, luggage, greeting clients as they start and end their journey, and doing it with a smile. You'll offer a pleasant, professional, assured, and insightful career to help resolve customer travel issues and make their experience memorable.

Key Responsibilities:

* Interacting with customers in a kind and beneficial manner is key to crafting memorable experiences and building customer loyalty and retention

• Stepping up and anticipating customer needs while maintaining a robust sense of responsibility when we've inconvenienced a customer
• Working every day with a safety mentality by ensuring we maintain ourselves and each other to the highest standards
• Navigating challenges through being steady but adaptable, retaining composure and handling issues while not taking customer frustration into view
• Running collaboratively with others, assisting your colleagues, and supporting them achieve success with new processes and technologies

Qualifications:

* High school diploma, GED, or equivalent

• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
• Potential to acquire a SIDA badge and meet airport requirements for badging
• Legally eligible to work in the United States without sponsorship
• Potential to meet the company's attendance requirements and uniform and appearance standards

What We Offer:

* Competitive hourly rate of up to $27.00/hour, with seniority-based pay raises and extra compensation for shift differential and beyond regular time

• Opportunities for overtime and the ability to trade shifts to work a flexible timetable
• Phenomenal benefits, including 401(k), pension plan, health insurance, and a employee assistance plan for you and your family
• The chance to learn and grow into leadership roles, with over half of our leaders starting in the operation
• Fly United for free – domestic and international – and bring your friends and family too!

Why Join arenaflex?

* We're a global organization with a presence in hundreds of locations around the world, serving hundreds of thousands of customers and tens of thousands of employees

• We have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly
• Our careers at arenaflex encompass competitive advantages packages aimed at keeping you happy, healthy, and well-traveled
• We're a one-of-a-kind place to work, with a culture that values diversity, inclusion, and employee well-being

How to Apply:

If you're ready to take your career to new heights and join a global organization that's changing the face of aviation, apply now to become a Customer Service Representative at arenaflex. Apply for this job