Experienced Senior Learning Specialist – Innovative Training Delivery for arenaflex Business Customer Service

At arenaflex, we're revolutionizing the way businesses operate, and we're looking for a talented Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you'll play a crucial role in shaping the learning experience for our Customer Support Associates, driving exceptional results, and fostering a culture of innovation and excellence.

About arenaflex

arenaflex is a global leader in e-commerce, committed to empowering businesses to succeed through innovative solutions, cutting-edge technology, and a customer-centric approach. Our Amazon Business Customer Service team is dedicated to providing exceptional support to our customers, and we're seeking a Senior Learning Specialist to help us achieve this goal.

The Ideal Candidate

We're looking for a highly motivated and experienced Senior Learning Specialist who is passionate about creating engaging and effective learning experiences. As a leader in our Learning Delivery team, you'll be responsible for designing, developing, and delivering training programs that drive business results and enhance the skills of our Customer Support Associates.

Key Responsibilities

As a Senior Learning Specialist, you'll perform the following tasks:

• Supervise and Analyze Learning Metrics: Oversee structured learning metrics and analyze results for the assigned territory and region, identifying areas for improvement and developing strategies to enhance the learning experience.
• Manage Live Performance Metrics: End-to-end management of live performance metrics for the assigned territory, ensuring timely completion of new hire training programs, coaching, and performance improvement initiatives.
• Conduct Learning Sessions: Deliver training courses, including new process training, continuous learning, new hire batches, and transfer batches, using a variety of modalities, such as self-directed, instructor-led, virtual, and experiential learning.
• Maintain Data and Analysis: Utilize Excel to maintain data and analysis reports, providing insights to stakeholders and informing business decisions.
• Partner with Operational Stakeholders: Collaborate with operational stakeholders as a key point of contact for the Learning Experience team, ensuring seamless communication and alignment.
• Identify and Certify Learning Coaches: Identify and certify learning coaches, ensuring they possess the necessary skills and knowledge to deliver high-quality training programs.
• Lead Individual Improvement Projects: Develop and lead individual improvement projects to enhance business performance, driving quality and learning metrics.
• Conduct Chime Sessions and Classroom Sessions: Facilitate chime sessions and classroom sessions with stakeholders, promoting engagement and knowledge sharing.

Essential Qualifications

* 2+ Years of Experience in Training Delivery: Proven experience in training delivery roles, with a focus on adult learning, content design, and facilitation.

• 1 Year of Customer Service Experience: Experience in customer service or customer service-related work, with a strong understanding of the Amazon Contact Tenets and Leadership Principles.
• Proficient Computer Skills: Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), as well as instructional software.
• Language Skills: Highly accurate and fluent in Japanese and English, with spoken and written accuracy and fluency in both languages.
• Flexibility: Flexible to work within a 24/7 x 365 days global team across a variety of time zones.

Preferred Qualifications

* Experience as a Trainer or Corporate Training Specialist: Experience as a trainer, corporate training specialist, or related position, with a focus on adult learning and content design.

• Project Management Skills: Project management skills with the ability to supervise multiple projects, ensuring timely completion and high-quality results.
• Strong Multi-Tasking Ability: Strong ability to multi-task, prioritizing tasks and managing multiple projects simultaneously.

What We Offer

As a Senior Learning Specialist at arenaflex, you'll enjoy a competitive compensation package, including:

• Competitive Salary: A salary that reflects your experience and qualifications.
• Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for Growth: Opportunities for career growth and professional development, with a focus on innovation and excellence.
• Collaborative Work Environment: A collaborative work environment that fosters creativity, innovation, and teamwork.
• Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.

How to Apply

If you're a motivated and experienced Senior Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you! Apply Now! Apply for this job