Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Are you passionate about delivering exceptional customer experiences and eager to join a dynamic team that's revolutionizing the live event industry? Look no further than arenaflex, a leading platform that's changing the way people connect with their favorite events. As a Customer Service Associate - Nights and Weekends, you'll play a vital role in ensuring that our valued sellers and customers receive top-notch service, every time.
About arenaflex
arenaflex is a cutting-edge company that's dedicated to providing a seamless experience for both buyers and sellers in the live event industry. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is comprised of passionate individuals who share a common goal: to make a lasting impact on the events industry.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be the face of arenaflex, working closely with our valued sellers and customers to resolve any issues that may arise. Your primary responsibilities will include:
- Managing transactions and relationships with sellers and customers through phone and email interactions
- Responding to a wide range of event and order-related questions, ensuring that our customers receive elite service
- Investigating instances where customer experience has been affected, determining the root cause, and resolving issues fairly and constructively
- Handling day-to-day interactions with sellers, going above and beyond traditional customer service responsibilities
- Navigating order queues to provide real-time assistance and ensure timely confirmation by ticket sellers
Your Journey with arenaflex
As a Customer Service Associate, you can expect your role expectations to progress in the following ways:
- 30 days in: Complete new hire orientation, gaining the knowledge and resources needed to succeed in the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- 60 days in: Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers, navigating order queues to provide real-time assistance.
- 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring to arenaflex
To succeed as a Customer Service Associate, you'll need to possess:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Environment and Schedule
arenaflex is proud to offer a hybrid work model, allowing you to balance in-office and remote work. Your schedule will be:
- First 4 weeks: Monday-Friday, 8:30am-5:00pm, for training (paid and in-office)
- Hybrid model: 3 days in-office and 2 days at home
- Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off
Compensation and Benefits
As a Customer Service Associate, you'll enjoy a competitive salary of $40,000, with overtime eligibility, bi-annual bonuses, and an annual equity grant. Any hours worked over 40/week are eligible for overtime pay.
Why Join arenaflex?
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Associate, you'll have the opportunity to:
- Work with a talented team of individuals who share your passion for delivering exceptional customer experiences
- Develop your skills and expertise in the live event industry
- Enjoy a competitive salary and benefits package
- Contribute to a company that's making a lasting impact on the events industry
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer experiences and eager to join a dynamic team that's revolutionizing the live event industry, apply now to become a Customer Service Associate at arenaflex. Apply for this job