Experienced Part-Time Customer Care Coordinator – Remote Hybrid

Join arenaflex, a purpose-driven company driven by principles, not profit, as we strive to provide meaningful employment for the blind and visually impaired. Are you a customer-centric individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Part-Time Customer Care Coordinator – Remote Hybrid. In this role, you will play a vital part in providing assistance to customers, supporting Customer Service Representatives, and contributing to the growth and success of our organization.

About arenaflex

arenaflex is a leading organization that empowers individuals who are blind and visually impaired to achieve their full potential. Our mission is to provide meaningful employment, create innovative products, and engage in philanthropic efforts to end blindness forever. With a strong commitment to our values and principles, we strive to make a positive impact in the lives of our customers, employees, and the community.

Key Responsibilities

As a Part-Time Customer Care Coordinator – Remote Hybrid, you will be responsible for:

• Providing assistance to customers via email, phone, Jitsi Meet, Zoom, or other video conferencing systems during normal business hours
• Maintaining a positive and friendly demeanor when interacting with customers
• Navigating Axapta to create and release sales orders
• Communicating with customers and vendors throughout the sales order process
• Quoting on contracts and following up on quotes
• Calling customers for additional information as needed
• Ensuring sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time
• Coordinating pick up/delivery of orders
• Maintaining a list of customers, including email and phone numbers, to obtain more of their business
• Assisting Customer Service Representatives at checkout counters to reduce customer wait times
• Following up with customers through surveys to gauge satisfaction and identify areas for improvement
• Registering and tracking customer complaints with expeditious follow-up and resolution
• Creating reports to track sales orders and their impact on the budgeted sales for the BSC
• Modifying and emailing Excel spreadsheets as required by management, purchasing, and replenishment
• Ensuring customers are aware of our BUYLCI website and assisting with customer setup
• Educating customers on the DOD Emall program and navigating the website in select stores
• Publishing and displaying daily price changes as instructed
• Utilizing marketing tools to seek additional sales
• Merchandizing and replenishing shelves as necessary
• Interacting with vendor reps during sales calls to gain a better understanding of their products
• Performing other duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school graduate with one year of relevant work experience
• Basic retail knowledge and accuracy with computerized checkout systems
• Excellent interpersonal skills, including communication with customers, vendors, company divisions, co-workers, and management
• Ability to work a minimum of 20 hours per week, with flexibility to adjust schedule as needed
• Availability to work a hybrid schedule, with some in-store hours required (approximately once a quarter)

Why arenaflex?

* Purpose-driven company driven by principles, not profit

• Opportunities for upward mobility and career growth
• Competitive salary and compensation
• Basic Life Insurance at no cost to the employee
• 401(k) with match and Surplus-Sharing Plans
• Health, Dental, and Vision Insurance
• Ten paid holidays annually
• Paid Time Off (PTO)
• On-site Health and Wellness program
• Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity and promotes equal opportunities for all employees and applicants.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Part-Time Customer Care Coordinator – Remote Hybrid role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. Apply for this job