Experienced Customer Service Advocate - National Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Customer Service Advocate, you'll play a vital role in shaping the future of healthcare by providing exceptional support to our members. Join us and start doing your life's best work.SM

About arenaflex

arenaflex is a leading healthcare company that's committed to simplifying the healthcare experience for millions of people. We're dedicated to creating healthier communities and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary

As a Customer Service Advocate at arenaflex, you'll be the single point of contact for our members, providing expert support and guidance on all plan-related questions. You'll be responsible for resolving complex benefit and claim issues, promoting healthcare literacy, and connecting members to appropriate resources. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of healthcare benefits and plans
• Assist members to maximize use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Required Qualifications

* 1+ years in a customer service environment

• Must be 18 years of age or older
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* 2+ years in a customer service environment

• Part of arenaflex Benefit Operations and Experience
• Experience in a healthcare insurance environment

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

* The hourly range for this role is $16.00 - $31.44 per hour, based on several factors including but not limited to education, work experience, certifications, etc.

• In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Diversity and Inclusion

* arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

How to Apply

If you're passionate about making a difference in the lives of others and want to be part of a dynamic team that's shaping the future of healthcare, apply now to become a Customer Service Advocate at arenaflex. Apply for this job