Manager, Customer Insights Retail Media Network
Join arenaflex, a leading home improvement company, as a Manager of Customer Insights on the arenaflex Media Networks (AMN), and play a pivotal role in driving business growth through data-driven insights and strategic media investments. As a key member of the arenaflex team, you will engage directly with clients to review their media performance, identify opportunities for optimization, and develop test and learn plans to elevate their understanding of the arenaflex customer.
Your Impact
As a Manager of Customer Insights, you will have a significant impact on the success of arenaflex's retail media business. You will be responsible for creating annual strategic learning plans for business(es) supported, leading Quarterly Business Review Process with top clients, and serving as the subject matter expert for media performance reporting. Your expertise will be sought after by internal partners, leadership, and external clients and agencies, and you will be responsible for synthesizing disparate data from multiple sources into strategic recommendations for future media investments.
What You Will Do
* Creates annual strategic learning plans for business(es) supported, aligning with arenaflex's business objectives and client goals
- Leads Quarterly Business Review Process with top clients, providing actionable insights and recommendations for media optimization
- Serves as the subject matter expert for media performance reporting, providing guidance and support to internal partners, leadership, and external clients and agencies
- Synthesizes disparate data from multiple sources into strategic recommendations for future media investments, delivering these recommendations to both internal leadership and external vendor-partners
- Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
- Tells data stories that support other key deliverables, such as sales pitches and case studies, to communicate complex insights in a compelling and easy-to-understand way
- Oversees omnichannel advertising efforts, aggregating all sources of insights to support other client-facing teams, such as sales and account management
- Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
- Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the whole of the arenaflex retail media business, highlighting the state of the arenaflex customer in key forums with leadership
Essential Qualifications
* Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
- 5 years of experience in insights and analytics, with a focus on retail media or general media analytics
- Experience in analytical, decision-making, and project management, with a proven track record of delivering results
- Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
- Experience with A/B testing and experimentation
- Experience with Microsoft Office tools, such as Word, PowerPoint, and Excel
- Experience with data visualization tools, such as Tableau, Power BI, or similar tools
Preferred Qualifications
* Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA
- Experience leading teams and delivering business impact
- Experience managing global teams and working in a retail environment
- Experience working with analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar tools
About arenaflex
arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.
Compensation and Benefits
arenaflex offers a competitive salary range of $95,500.00 - $159,200.00 annually, based on factors including position offered, location, education, training, and/or experience. arenaflex also offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. For more information, please visit our benefits page.
Work Environment and Culture
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
How to Apply
If you are a motivated and experienced professional looking to join a dynamic team and drive business growth through data-driven insights, apply now to become a Manager of Customer Insights on the arenaflex Media Networks. Apply for this job