Experienced Customer Operations Advisor – Remote Customer Support Specialist

At arenaflex, we're revolutionizing the way people interact with their finances. Our mission is to make money work for everyone, and we're looking for talented individuals to join our remote Customer Operations (COps) team. As a Customer Operations Advisor, you'll be the first point of contact for our customers, providing world-class support and helping us build a better banking experience.

About arenaflex

arenaflex is a forward-thinking financial institution that's changing the face of banking. We're a remote-first company, and our Customer Operations team is at the heart of our operations. We're passionate about providing exceptional customer support, and we're looking for like-minded individuals to join our team.

Your Role

As a Customer Operations Advisor, you'll be responsible for providing top-notch support to our customers. You'll be the first point of contact for any questions, problems, feedback, or compliments, and you'll work closely with our Financial Crime team to identify and investigate potential issues. Your day-to-day tasks will include:

• Providing exceptional customer support through phone, email, social media, and in-app chat
• Proactively identifying patterns in customer frustrations and hopes to inform process improvements
• Working closely with our Financial Crime team to investigate and resolve potential issues
• Dealing with tricky payments-related queries and escalating customer feedback to our product team
• Supporting other members of the Customer Support team and mentoring new joiners
• Expanding your knowledge in various areas of the COps team, including social media and Financial Crime

What We're Looking For

We're looking for detail-oriented, empathetic problem solvers who are passionate about delivering exceptional customer support. If you're a UK resident, have the right to work in the UK, and are over 18 years old, we'd love to hear from you. You should also have:

• Flawless written English and excellent communication skills
• Experience using a laptop and social networks
• A strong interest in technology and problem-solving
• Friendly and organized personality
• A desire to be part of a team that's making a difference in the financial industry

Requirements

To work remotely, you'll need:

• A safe, private, and distraction-free workspace in the UK
• A solid internet connection (download speed - 10mbps; upload speed - 3 mbps)
• Your own smartphone (required for logging into our customer support system)

Benefits

As a Customer Operations Advisor at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary (£20,500)
• Share options as part of your package
• Flexible working hours and open availability contract
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A range of perks and benefits, including a work laptop and smartphone

Application Process

If you're interested in joining our team, please submit your application, including your CV and answers to our application questions. We'll review your application and invite you to a remote assessment day if you're successful. This will include one-on-one interviews via Google Hangout.

Diversity and Inclusion

At arenaflex, we're committed to diversity and inclusion. We believe that our team should reflect the diversity of our customers, and we're actively working to create an environment that supports and includes everyone. If you're passionate about making a difference in the financial industry and want to be part of a team that's changing the face of banking, we'd love to hear from you.

How to Apply

To apply for this role, please click on the link below: Apply Job! We can't wait to hear from you!

About the Role

As a Customer Operations Advisor, you'll be the first point of contact for our customers, providing world-class support and helping us build a better banking experience. You'll work closely with our Financial Crime team to identify and investigate potential issues, and you'll have the opportunity to expand your knowledge in various areas of the COps team.

Key Responsibilities

* Provide exceptional customer support through phone, email, social media, and in-app chat

• Proactively identify patterns in customer frustrations and hopes to inform process improvements
• Work closely with our Financial Crime team to investigate and resolve potential issues
• Deal with tricky payments-related queries and escalate customer feedback to our product team
• Support other members of the Customer Support team and mentor new joiners
• Expand your knowledge in various areas of the COps team, including social media and Financial Crime

Essential Qualifications

* UK resident and right to work in the UK

• Over 18 years old
• Flawless written English and excellent communication skills
• Experience using a laptop and social networks
• Strong interest in technology and problem-solving
• Friendly and organized personality

Preferred Qualifications

* Experience in customer support or a related field

• Knowledge of financial products and services
• Experience working in a remote team environment
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Friendly and organized personality
• Strong interest in technology and problem-solving
• Ability to work independently and as part of a team

Career Growth Opportunities

As a Customer Operations Advisor at arenaflex, you'll have the opportunity to expand your knowledge in various areas of the COps team, including social media and Financial Crime. You'll also have access to training and development opportunities to help you grow in your career.

Work Environment

Our work environment is dynamic and supportive, with a focus on collaboration and teamwork. We're a remote-first company, and our Customer Operations team is at the heart of our operations. We're passionate about providing exceptional customer support, and we're looking for like-minded individuals to join our team.

Compensation and Benefits

As a Customer Operations Advisor at arenaflex, you'll enjoy a competitive salary (£20,500) and a range of benefits, including share options, flexible working hours, and opportunities for career growth and professional development. You'll also have access to a range of perks and benefits, including a work laptop and smartphone.

How to Apply

To apply for this role, please click on the link below: Apply Job! We can't wait to hear from you! Apply for this job