Experienced Customer Care Representative – Cannabis Industry Call Center

At arenaflex, we're passionate about creating a workplace where everyone feels welcome and valued. We believe that diversity is a strength, and we're committed to providing equal employment opportunities to all applicants, regardless of their background or identity. If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you!

About arenaflex

arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida (Surterra Wellness), Massachusetts (NETA), and Texas. We're a dynamic and rapidly growing organization that's constantly pushing the boundaries of what's possible in the cannabis industry. Our mission is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. We're committed to building a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Job Summary

As a Customer Care Representative at arenaflex, you'll be one of the first points of contact between our company and our customers. You'll act as a brand ambassador, providing exceptional service and support to patients and customers via phone, email, and chat. You'll be responsible for resolving customer inquiries, requests, and complaints in a timely and empathetic manner. If you're a self-motivated, customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you!

Key Responsibilities

* Respond to and resolve customer questions, requests, and complaints via phone, email, and chat

• Serve as a patient and company advocate, educator, and ensure patients are serviced promptly with empathy
• Demonstrate good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner
• Maintain knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintain an understanding of our cannabis-based therapeutics, and services provided by the Company
• Educate patients on the processes of registration, renewals, lost registration documents, etc.
• Record specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintain awareness of patient input and suggest changes to improve service or product
• Maintain patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintain caregiver paperwork in accordance with the State, maintain tracking in system and communicating changes to physicians

Experience and Skills

* Age 21 or over

• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

What You'll Need to Succeed

* Be self-motivated; micro-managing isn't fun for anyone

• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn't the best one

What You'll Get

* Employee discount

• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

About Our Culture

At arenaflex, we're united by our vision, mission, and values. Our vision is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our values are:

• Integrity
• Collaboration
• Alignment
• Intentionality
• Accountability
• Agility

We're an Equal Opportunity Employer and we're committed to creating a workplace where everyone feels welcome and valued. We believe that diversity is a strength, and we're committed to providing equal employment opportunities to all applicants, regardless of their background or identity.

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! Please apply through our website or by clicking the link below. Apply Job! We can't wait to hear from you! Apply for this job