Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you!

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and employing Incident Management procedures to enter tickets into our tracking system. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely resolution of customer issues.
• Collaborating with our development team to identify and resolve technical issues, and providing feedback on customer support processes.

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can come in many forms, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work environment.
• Flexible remote work arrangements.
• Access to cutting-edge technology and tools.
• A comprehensive training program to ensure your success.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Work Schedule

Our work schedule is designed to accommodate your needs and ensure that you have a healthy work-life balance. You'll be required to work the following schedule:

• Training: Monday - Friday, 9AM - 6PM, for 3 weeks.
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM.

Location

As a remote worker, you'll be required to work from a location within the State of Colorado. We're committed to supporting our team members and ensuring that they have the resources they need to succeed.

Duration

This is a temporary assignment with a duration of 8+ months. We're excited to have you join our team and contribute to our mission to revolutionize the way people interact with technology.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job