Experienced Fiber Customer Support Analyst – Delivering Exceptional Service and Support to arenaflex Customers

At arenaflex, we're passionate about connecting people to what brings them joy, and we're looking for talented individuals to join our team as Fiber Customer Support Analysts. If you're a customer-centric professional with a passion for delivering exceptional service and support, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. Our mission is to power and empower how people connect to what brings them joy, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

What You'll Be Doing

As a Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic team that provides exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help our customers with their voice, data, and video services, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for talented individuals who share our passion for delivering exceptional customer service and support. You'll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Essential Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and troubleshooting skills

Preferred Qualifications

* Experience with fiber and/or copper network technologies

• Knowledge of communication and networking components
• Familiarity with customer relationship management (CRM) software
• Certification in technical support or customer service

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong technical skills, including knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and supportive, with a focus on employee well-being and work-life balance. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package

How to Apply

If you're a motivated and customer-centric professional with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job