Experienced Healthcare Customer Care Coordinator – Project-Based (100% Remote Texas)

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Project-Based Healthcare Customer Care Coordinator. At arenaflex, our mission is to empower our employees to reach new heights while delivering outstanding results for our clients. We believe in fostering a culture of innovation, collaboration, and continuous learning, where every individual has the opportunity to grow and develop their skills. As a Project-Based Healthcare Customer Care Coordinator, you will be part of a team that is dedicated to making a positive impact on the lives of others.

About arenaflex

arenaflex is a global leader in customer experience solutions, partnering with top companies around the world to deliver exceptional customer care services. Our global network of contact centers is staffed by over 11,000 employees who serve top-tier clients across multiple industry verticals. With a commitment to innovation and excellence, we leverage world-class voice, chat, email, and social technologies to deliver tailored solutions that meet the unique needs of our clients.

Job Summary

We are seeking an experienced Healthcare Customer Care Coordinator to join our team on a project basis. As a Healthcare Customer Care Coordinator, you will be responsible for providing exceptional customer service to US-based customers regarding their prescription benefits, claims, deductibles, coverage, and more. You will be the primary point of contact for customers, addressing their questions and concerns, and providing solutions to simplify their healthcare experience.

Responsibilities

* Answer inbound calls from US customers and address questions and concerns regarding their prescription healthcare benefits

• Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination
• Handle prescription refills, order status updates, and tracking
• Educate customers on online self-service for updates and help troubleshoot these self-services
• Empathize and resolve concerns to simplify the customer's healthcare experience
• Navigate through multiple computer applications with speed and accuracy
• Adapt to learn new call types when business needs change and flex support in those areas

Work at Home Requirements

* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
• Dedicated, quiet, and secured workspace with no distractions
• A USB Wired headset with noise-canceling microphone

Additional Requirements

* 18+ years old and high school diploma/GED

• Entry-level position with a minimum of 6 months customer service experience
• Customer-focused personality and desire to help people
• Professional positive attitude and courteous telephone etiquette
• Full-time schedule availability to meet business needs (Includes evenings and weekends)
• Willing to submit a drug test and background check

Benefits & Perks

* $14-$15 per hour + overtime during peak needs

• Access Up To 50% Of Your Pay Immediately After Your Shift
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Why Join arenaflex?

* Be part of a global team that is dedicated to making a positive impact on the lives of others

• Enjoy a dynamic and fast-paced work environment where no two days are the same
• Develop your skills and expertise through our comprehensive training programs
• Work from the comfort of your own home with a dedicated and secure workspace
• Enjoy a competitive salary and benefits package, including access to 50% of your pay immediately after your shift

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Important Note

arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply Job! Apply for this job